Odd time mismatch when initiating recordings

Contributor

Odd time mismatch when initiating recordings

A 2-hour offset has cropped up in my DVR. The guide lists program times correctly, and the clock is correct.

 

But in the last few weeks the program times listed in the recording search results are all off my 2 hours.

 

example: Formula One Qualifying is supposed to start at 5:00 am on NBCSHD Saturday morning. I have my series recording set up to catch the first run, which is supposed to be at 5:00am. 

 

but of late the DVR has been missing it and recording the rebroadcast instead. Today the scheduled recording list does not show the 5:00 am show in the queue. It's recording the 10:00 pm rebroadcast. 

 

This is where the 2-hr offset may come in. If I search for the program directly, by title, the times show up as 7:00 am and 12:00 am, 2 hours later than they really are. The descriptions that come up when I explore the possible showtimes have the wrong time, too. Strangely, the 7:00 am showtime has the has the triple red circle of a scheduled recording, but the program does not show up in the scheduled recording queue until 10:00 pm, the rebroadcast.  Possibly because the program first run really really airs at 5:00 am, not 7:00 am

 

This is the case with every show I search for, not just my example. I'm missing a lot of scheduled first-run recordings and live events as a result. It's difficult to manage or create new recordings on my DVR because of this problem. I've taken to using the iPad app instead because its search results list the correct times over there. 

 

The Uverse tech was out for a different reasohe a couple of weeks ago, and the DVR firmware was updated then, I think. I'm not sure where to start. 

Message 1 of 25 (2,043 Views)
Teacher

Re: Odd time mismatch when initiating recordings

This problem has been in existence since 4/2013. There was an upgrade done the menu portion which created several different problems.  I am still in a battle with ATT regarding this matter, to no avail. I have been told to jus live with it and no credit will be issued on my bill. Not bad, pay for something you’re not getting.

 

I am thoroughly disgusted wit ATT and their customer service—if you can call it that.

Message 16 of 25 (1,214 Views)
Teacher

Re: Odd time mismatch when initiating recordings

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

Message 17 of 25 (1,123 Views)
ACE - Master

Re: Odd time mismatch when initiating recordings


rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? Smiley Happy One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 25 (1,081 Views)
ACE - Expert

Re: Odd time mismatch when initiating recordings


dhascall wrote:

rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? Smiley Happy One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.



He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 25 (1,073 Views)
ACE - Master

Re: Odd time mismatch when initiating recordings


JefferMC wrote:

dhascall wrote:

rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? Smiley Happy One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.



He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

 

 


It took about as long to fix the Black Screen of Death (BSoD)  where recorded programs would not play, until you go out and came back in.   IIRC AT&T was working with Microsoft to rectify that issue.  I would not think that it's a serious enough issue to get outside help on, but ya never know.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 25 (1,059 Views)
ACE - Expert

Re: Odd time mismatch when initiating recordings

I assume that AT&T does not employ their own programmers, but instead contracts the whole thing out to Microsoft, oops, I mean Ericcson.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 25 (1,009 Views)
Teacher

Re: Odd time mismatch when initiating recordings

Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.
Message 22 of 25 (852 Views)
ACE - Master

Re: Odd time mismatch when initiating recordings

[ Edited ]

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 25 (832 Views)
Teacher

Re: Odd time mismatch when initiating recordings


dhascall wrote:

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.


I take it your employed by ATT the way you support their actions. I believe a year is more than enough time to fix a problem they created.

Message 24 of 25 (817 Views)
Highlighted
ACE - Master

Re: Odd time mismatch when initiating recordings


rubiconray wrote:

dhascall wrote:

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.


I take it your employed by ATT the way you support their actions. I believe a year is more than enough time to fix a problem they created.


You are a funny guy!  No, no employee here nor am I an AT&T Fanboy.  I am, however, a realist.

 

If you think that I'm employed by AT&T, you must have not read my threads, dissing AT&T for not carrying the Digital subchannels, having a poor GUI, not carrying Hallmark, Al Jazeera America, or MAV TV, no true Local on the 8's, only having four streams and so on.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 25 (804 Views)
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