Odd time mismatch when initiating recordings

Contributor

Odd time mismatch when initiating recordings

A 2-hour offset has cropped up in my DVR. The guide lists program times correctly, and the clock is correct.

 

But in the last few weeks the program times listed in the recording search results are all off my 2 hours.

 

example: Formula One Qualifying is supposed to start at 5:00 am on NBCSHD Saturday morning. I have my series recording set up to catch the first run, which is supposed to be at 5:00am. 

 

but of late the DVR has been missing it and recording the rebroadcast instead. Today the scheduled recording list does not show the 5:00 am show in the queue. It's recording the 10:00 pm rebroadcast. 

 

This is where the 2-hr offset may come in. If I search for the program directly, by title, the times show up as 7:00 am and 12:00 am, 2 hours later than they really are. The descriptions that come up when I explore the possible showtimes have the wrong time, too. Strangely, the 7:00 am showtime has the has the triple red circle of a scheduled recording, but the program does not show up in the scheduled recording queue until 10:00 pm, the rebroadcast.  Possibly because the program first run really really airs at 5:00 am, not 7:00 am

 

This is the case with every show I search for, not just my example. I'm missing a lot of scheduled first-run recordings and live events as a result. It's difficult to manage or create new recordings on my DVR because of this problem. I've taken to using the iPad app instead because its search results list the correct times over there. 

 

The Uverse tech was out for a different reasohe a couple of weeks ago, and the DVR firmware was updated then, I think. I'm not sure where to start. 

Message 1 of 25 (2,042 Views)

Re: Odd time mismatch when initiating recordings

Where do you live and what time zone are you looking for?  You should use your guide to set recordings. It will record on the time it is supposed to.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 2 of 25 (2,003 Views)
Expert

Re: Odd time mismatch when initiating recordings

 
Message 3 of 25 (1,994 Views)
Scholar

Re: Odd time mismatch when initiating recordings

Yes, ever since the search "upgrade", shows that are selected to record from the search result list are one hour offset. Use the guide until they fix the problem.

Message 4 of 25 (1,942 Views)
Mentor

Re: Odd time mismatch when initiating recordings

Whenever I use the search to find a show, or do a "more showtimes" to find other hours the show will be available for recording, it will give certain hours.  When I record the show at the hour I desire, I discover the show is one hour later; i.e., it shows 1 pm but it's not available at 1 pm; it will record at 2 pm.  It's as though it is using Central time when I'm in Easter time.  Problem is you go by the info and then have a problem because it might conflict with other previous recordings.  Are you saying we just have to sit and wait until Uverse decides to correct this?

Message 5 of 25 (1,877 Views)
Teacher

Re: Odd time mismatch when initiating recordings

[ Edited ]

I thought I was going crazy when I saw this on my dvr. Has any solution been found?

Message 6 of 25 (1,806 Views)
ACE - Expert

Re: Odd time mismatch when initiating recordings

If you ever look at the info for any of these mistimed programs, it lists the correct time and will show up in Scheduled Recordings correctly.  That's why I always looked at the Guide, times there were always correct. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 25 (1,751 Views)

Re: Odd time mismatch when initiating recordings

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.

Message 8 of 25 (1,627 Views)
Expert

Re: Odd time mismatch when initiating recordings


guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...

Message 9 of 25 (1,608 Views)

Re: Odd time mismatch when initiating recordings

I can't believe it's been so long and there has been no change.  If an ATT rep is reading this thread I would like to hear when this will be fixed.  If not, I'm going to go through the (extra hassle) of calling ATT during my Christmas vacation to protest this inadequacy and insist on this being fixed.

Message 10 of 25 (1,389 Views)
Scholar

Re: Odd time mismatch when initiating recordings


texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times

Message 11 of 25 (1,357 Views)
ACE - Master

Re: Odd time mismatch when initiating recordings


AlanF_1 wrote:

texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times


Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

 

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

 

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 25 (1,345 Views)
Highlighted
Scholar

Re: Odd time mismatch when initiating recordings


dhascall wrote:

AlanF_1 wrote:

texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times


Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

 

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

 

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.


Before I realized what the problem was I would scrool a channel see an interesting movie, go to more show times and choose the one 2 hours later which is actually the one that was running. Now I just go further in the futrue than two hours and its fine.

 

A-

Message 13 of 25 (1,340 Views)
Contributor

Re: Odd time mismatch when initiating recordings

It's sad that they can't get this fixed in over 6 months.

I just signed up for u-verse and saw this problem the first day.

I thought there was just a setting that needed to be changed in my DVR, but when I called AT&T, they said it was a known issue and the engineers were working on it - really? for 6 months....

I asked if there was a general time frame for an issue like this to be fixed and they had no idea. Their answer/workaround was to just use the guide to find and record shows. that's funny.

Online search of this issue brought me here.

 

Message 14 of 25 (1,293 Views)
ACE - Expert

Re: Odd time mismatch when initiating recordings

Frankly, the fact that the people who handle telephone support knew about this existing problem is an encouraging improvement over the past.  Yes, there is room for further improvement, though.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 25 (1,278 Views)
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