No recordings on DVR but showing 90% free

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No recordings on DVR but showing 90% free

[ Edited ]

I have no recordings on my DVR but it's still showing that only 90% of my DVR is free. I tried to try and google a way to fix it but I haven't been able to find anything.

 

Is there an easy way to fix this without having to call customer service?

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ACE - Expert
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: No recordings on DVR but showing 90% free

kmshrmn - I believe the accepted explanation is that the 10% is reserved for allowing trick play on live TV. You would think they could do the calculation & tell you what is available to you. That is the kind of thing a usability group ferrets out. Many have had the same conundrum.
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Message 2 of 3 (491 Views)
Employee
Solution
Accepted by skeeterintexas (ACE - Master)
‎09-30-2015 1:39 AM

Re: No recordings on DVR but showing 90% free

The 10% is reserved, with no recordings 90% usage is correct regardless of size of hard drive.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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