Contributor
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2 Messages
New receiver
This AT&T site says our new receiver is not connected. How do we connect it? No material came with it. We got it on 7/23/2018.
Contributor
•
2 Messages
This AT&T site says our new receiver is not connected. How do we connect it? No material came with it. We got it on 7/23/2018.
Accepted Solution
Official Solution
_xyzzy_
Expert
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15K Messages
6 years ago
Is it a dvr or a wireless or wired receiver? Dvr and wired receivers are ethernet connected to the gateway from the yellow gateway ethernet ports to the network ethernet port on the back of the dvr or receiver. Wireless receivers just communicate with the WAP (wireless access point - little black box also ethernet connected to the gateway).
After connecting (or even if you currently have it connected correctly) reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that the dvr (pull plug for 15 secs.).
You got it back in July and you are only complaining about it now?
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spaulus
Contributor
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2 Messages
6 years ago
I appreciate the fast answer to my question and will keep in case I need it later.
Thank you.
spaulus
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