My U-Verse set top box keeps crashing

Contributor

My U-Verse set top box keeps crashing

It starts up on the DVR screen asking me to hit ok to watch recorded programs.  If I try an watch live TV, it crashes and begins to re-boot.  Has been doing the same thing for a couple of days now.  Ideas on cause and a fix?

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Message 1 of 5
ACE - Expert

Re: My U-Verse set top box keeps crashing

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Community Support

Re: My U-Verse set top box keeps crashing

Hey @padixo3225 

 

Just checking up on your post. I'm sorry to hear that your DVR isn't functioning correctly but, did the advice that mibrnsurg post help you with this issue? If not, then take a quick look at this illustration that explains what other possible causes may be affecting the DVR. Thanks! Smiley Happy

 

- MorganCS
- ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Contributor

Re: My U-Verse set top box keeps crashing

No - this did not help.  Now it's just a black screen.  How do I get a new box?

Message 4 of 5
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Community Support

Re: My U-Verse set top box keeps crashing

Hi @padixo3225,

 

We can definitely help you with that. Please send us a message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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