10-10-2013
6:30 PM
- edited
08-27-2014
11:45 AM
by
ATTDmitriyCM
10-10-2013
6:30 PM
- edited
08-27-2014
11:45 AM
by
ATTDmitriyCM
I have been with att uverse for a few months now. Power went out 4 days ago and since then our bedroom wireless dvr has been constantly rebooting. Lights randomly flash, it cycles thru and sometimes I even get to see 15 seconds of tv before it says no signal and starts over again. Att support didn't find any problem so they sent another receiver and the second i get it connected to the network it starts rebooting too. A second call to customer support results in them wanting to send a technician so before they do I wanted to check here to see if anyone had any tips or advice before I get charged $99 for them to come out and tell me its something my fault.
There has been no issue at all with our living room tv and dvr or internet and wireless access. I have rebooted the modem and wap and even plugged the dvr into another outlet. Any help would be really appreciated. Thank you!!
Solved by: Go to Solution.
10-10-2013
8:34 PM
- edited
10-10-2013
8:36 PM
10-10-2013
8:34 PM
- edited
10-10-2013
8:36 PM
Sorry to hear of your unusual issue.
Which RG do you currently have ? ( 3890, 3801, inid with i38hg or 589?
Please note there is only one DVR, the wireless set top box is just a receiver.
This started after power outage,
Your issue sounds like a problem with the power supply (PS), or power at that receptacle,
The wireless use a smaller power supply than a hardwired box.
When you received the new wireless box, did you also replace the power supply?
Have you tried the wireless box connected to TV with DVR, be sure to use wireless PS not DVR PS.
10-11-2013 5:06 AM
10-11-2013 5:06 AM
What's an RG? I'm not home right now so I don't know what number it is. Sorry, yea the reciever isn't working, not the DVR (thank god).
I did replace the power cord that has that little box and even plugged it into a different outlet. I didn't put it on another tv though.
10-11-2013 6:05 AM
10-11-2013 6:05 AM
10-11-2013 10:33 AM
10-11-2013 10:33 AM
Hi gbelous,
I apologize for the issues you are having. RG stands for Residential Gateway or U-verse modem/router. But there is definitely a possibility that the wireless access point is having issues. When you notice the box reboot, does the power light go out also? If so, then it may not be an issue with the Wireless Access Point. Let us know how it goes, and if you need the wireless access point replaced, I would be more than glad to help with that.
-David T
10-11-2013
10:38 AM
- edited
10-11-2013
10:39 AM
10-11-2013
10:38 AM
- edited
10-11-2013
10:39 AM
Thanks, I am on the "chat" now to schedule a technician to come out and handle it. I tried calling 3 times and each time while I was on hold it hung up on me after 7 minutes. I am not home at the moment so I am not sure what the lights are doing. I believe the power light just constantly blinks randomly as it cycles through. If the box is plugged in there is no way to turn it off, it just keeps going and going until it is unplugged.
10-11-2013 10:46 AM
10-11-2013 10:46 AM
That is definitely a unique situation. I am so sorry for all of this and the issues even trying to get it fixed. If you are still running into any issues getting a technician, feel free to reach out to me and I will gladly get you setup.
Just send me a message by clicking here.
Keep an eye on the little blue envelope icon at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
-David T
10-11-2013
10:51 AM
- edited
10-11-2013
10:51 AM
10-11-2013
10:51 AM
- edited
10-11-2013
10:51 AM
Thanks. I just pray that the technician can figure it out. Hopefully not costing me $99 in the process. I am on my third remote and second reciever in 3 months. Not very promising consindering I have used TIVO and Comcast the past 10 years and never once had any issue with any hardware.
(sorry, just venting, have had a very rough day)
10-11-2013 10:55 AM
10-11-2013 10:55 AM
Definitely understandable, and I hope your day gets a lot better with the weekend coming up. If you do run into any further issues, any with any questionable charges, feel free to reach out, and I will be sure to direct it to the right people.
-David T
10-11-2013 10:57 AM
10-11-2013 10:57 AM
Thanks. I always appreciate the forum's help, so definitely not knocking that. I will update here when/if we figure out the problem just in case anyone else ever experiences it.
Have a great day/weekend!
10-14-2013 5:08 PM
10-14-2013 5:08 PM
10-15-2013 8:11 AM
10-15-2013 8:11 AM
Thank you for keeping us posted! It is sad that it was the DVR, but it's always a huge relief when you know what is causing your problems. Whenever you need the DVR replaced, just reach out to me, and I would be glad to get that done for you.
-David T
10-20-2013 1:20 PM
10-20-2013 1:20 PM
My wireless box started doing this same thing this morning. Will boot all of the way up, play tv for a few seconds, and then power itself off, and start rebooting..........
10-20-2013 2:56 PM
10-20-2013 2:56 PM
10-20-2013 3:21 PM
10-20-2013 3:21 PM
@iamthesimple1 wrote:
My wireless box started doing this same thing this morning. Will boot all of the way up, play tv for a few seconds, and then power itself off, and start rebooting..........
Try plugging it directly into the power outlet, not on a power strip or UPC, this has sometimes helped. Good luck
Chris
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