10-10-2013 6:30 PM - last edited on 08-27-2014 11:45 AM by ATTDmitriyCM
I have been with att uverse for a few months now. Power went out 4 days ago and since then our bedroom wireless dvr has been constantly rebooting. Lights randomly flash, it cycles thru and sometimes I even get to see 15 seconds of tv before it says no signal and starts over again. Att support didn't find any problem so they sent another receiver and the second i get it connected to the network it starts rebooting too. A second call to customer support results in them wanting to send a technician so before they do I wanted to check here to see if anyone had any tips or advice before I get charged $99 for them to come out and tell me its something my fault.
There has been no issue at all with our living room tv and dvr or internet and wireless access. I have rebooted the modem and wap and even plugged the dvr into another outlet. Any help would be really appreciated. Thank you!!
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10-21-2013 4:12 PM
Just wanted to check in with you to see if the information that gbelous or mibrnsurg helped with your intermittent TV picture. If you tried what gbelous suggested, and it is working fine without the DVR, we may need to replace it. If so, let me know and I will be glad to take care of that for you.
11-01-2013 7:10 PM
I have the same exact issue... anything I can do myself? As long as the main DVR is unplugged, my wireless receiver works fine... I've had to have several units replaced over the past few months. Do I have to wait for a tech to come out and replace it again? And risk the $99 charge...
11-02-2013 5:34 AM
11-04-2013 12:02 PM
Hopefully, the information that aviewer provided you got everything working the way it should be. If not, you may have the same issue as gbelous. If so, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. I would be glad to assist with this and make sure it gets handled appropriately.
11-06-2013 7:06 PM
11-07-2013 5:08 AM
I would definitely make sure you rule everything else out that it could be, before requesting a new dvr. I think the way the tech finally determined it was the main dvr was that he had both units plugged in so the reciever was rebooting, then he unplugged the power on the main dvr and that made the other one stop cycling thru. He waited a few minutes to be sure then plugged the main back in, then shortly after the receiver started skipping, pausing and finally began rebooting again.
Anyone I had talked to when calling techincal support never heard of this issue. Perhaps it's just too new of a box and hasn't been field tested properly.
11-07-2013 10:09 AM
I apologize for the inconveniences you are also having with your wireless receiver. One thing you may also want to try to do is rebooting the U-verse router and all your receivers by just unplugging the power from them, waiting a few seconds, and then plugging it back.
Also, the information that gbelous provided is very helpful. If you notice that it works a lot better after removing the main DVR, that could be the issue.
If so, let us know by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you, and we would be glad to help in replacing your DVR.
12-06-2013 8:50 PM
12-07-2013 1:01 PM
I started having the same rebooting problems with my ISB7005 last night. My main set top unit with built-in DVR was working fine (was able to record, play back, etc), so for my situation I couldn't help to think it was related to the Wireless Access Point (WAP) and wireless set top box (ISB7005) connection.
Attempt #1. Turned off / unplugged the Residential Gateway (RG), WAP, and ISB7500 and started each one up one by one (in that order), but the problem still occurred.
Attempt #2. Then I unplugged both the WAP and ISB7500, and then turned on the ISB7005 (with WAP still unplugged). Doing so then made the ISB7005 display the prompts on the TV to try to pair the ISB7005 with the WAP. I then plugged in the WAP and followed the prompts from the TV. Still had the rebooting occurred.
Attempt #3. I then started the same steps from "Attempt #2, but after plugging in the WAP, I then used the tip of a pen to push the RESET button on the back of the WAP (not the RG) for about 15-30 seconds until the one of the indicators on the WAP turned red (can't remember which one). After both indicators on the front of the WAP went back to green, then I followed the prompts on the TV to pair the ISB7005 to the WAP. SUCCESS!
If you're not familiar with the device names, please see the hyperlink below: http://www.att.com/support_media/images/pdf/uverse
The instructions from the link doesn't mention about resetting / returning the WAP back to factory setting by pushing the red button, but that's what I did in trying to pair the devices together again.
To make a long story short, from either rebooting the isb7005 too many times or from moving the ISB7005 around, etc, I think there was a pairing problem between devices that needed me to reset the WAP back to factory settings, to do a clean "re"-pairing. For those not familiar, "pairing" means to establish data link between devices (like pairing your bluetooth headset to your cell phone).
Now, my original setup had a netgear switch connected between the RG and the WAP (to allow for better placement within the house). To troubleshoot, I connected the WAP directly to the RG, where I was successful in the steps stated above. When moving the WAP back to its proper location, I went ahead and unplugged and replugged the netgear switch before connecting the WAP. I don't believe the switch had anything to do the problem (but I did it anyway). So in the event your setup included a switch, you may want to try unplugging and replugging the switch as part of your troublshooting.
Hope this helps.
12-07-2013 11:35 PM
12-09-2013 8:37 AM
I apologize for all the inconveniences. I will be glad to look into your account and ensure someone goes out there. I will have our team send you a private message to get your contact information, so be on the lookout for one.
01-09-2014 5:05 PM
I began having this exact issue today. I unplugged my DVR and both wireless receivers work correctly. How do I get my DVR replaced?
01-26-2014 9:33 PM
My dvr keeps rebooting as well. I believe it's a VIP2250. We had a short power outage. Internet and wifi work great - just can't access my dvr. TV plays for about 15 seconds before it reboots. Can anyone help? We've rebooted everything, but no luck.
01-27-2014 3:10 AM
01-27-2014 6:45 AM
Correct - no wireless receiver. I'll try that first option (disaster recovery) when I get home tonight. Thanks!
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