My DVR just forgot to record any of the series I had programmed

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My DVR just forgot to record any of the series I had programmed

I found out yesterday that my DVR was not going to record anything for Sunday night. I checked and found out that, even though I had several series listed to record new episodes, none of them were going to record. The series recording summary stated that there were no upcoming episodes. When I checked the series listings, they had all been changed to a specific time (from anytime) and first run and rerun (from first run only). I had to go back through and re-program each program. The new listings work just fine, but I am puzzled as to why this happened in the first place.

Message 1 of 7 (801 Views)
ACE - Expert

Re: My DVR just forgot to record any of the series I had programmed

I'd do a hard reboot by unplug/plug in power after 30 seconds. This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

 

Chris

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Re: My DVR just forgot to record any of the series I had programmed

I did it the hard way, by re-establishing the series recordings manually and eliminating the old ones that had ceased to operate. The new recording settings are working just fine. I am of the opinion that there is nothing wrong with my DVR but that I got some kind of reset signal from the Uverse network that screwed them up. Anyway, the last time I started doing hard reboots, I lost all of my stored recordings. 

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ACE - Expert
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Accepted by topic author tnystel
‎09-30-2015 1:39 AM

Re: My DVR just forgot to record any of the series I had programmed

I have had this issue in the past.  I have found that periodic (every fortnight or two) soft reboots (hold the power button for about 10 seconds, until it blinks) seem to improve the reliability of the DVR's operation.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7 (737 Views)
Community Support

Re: My DVR just forgot to record any of the series I had programmed

Hi @tnystel 

 

Just checking up on your post. I apologize that the DVR wasn't acting properly the first time you setup the series recordings but, hopefully the suggestions that mibrnsurg and JefferMC shared will prevent this sort of issue. To add on to their feedback, rebooting the U-verse Gateway device can refresh the network and also help resolve strange issues like this as well. Feel free to let us know if you run into any other issues with your service and we will be glad to help! Thank you Smiley Happy

 

- MorganCS
- ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

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Message 5 of 7 (699 Views)
Tutor

Re: My DVR just forgot to record any of the series I had programmed

Last night, in the middle of playing a recorded program, the DVR stopped the replay. There was some verbiage about no signal. I checked the recording menu, and there were no recordings. I did a soft boot, by pressing and holding the power button. After 10 minutes of rebooting, all the recordings were back, and we were able to continue watching our program. 

 

This is less frequent now that I have a wireless DVR. I am glad that I didn't lose my recordings like I did last time. 

Message 6 of 7 (638 Views)
Community Support

Re: My DVR just forgot to record any of the series I had programmed

Thank you for the update. Hopefully the Total Home DVR service will continue to perform without any interruptions but if you notice the problems occuring more and more, let us know and we'll be glad to help.

 

- MorganCS
- ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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