My DVR is stuck on this screen, wont reboot

Teacher

My DVR is stuck on this screen, wont reboot

https://twitter.com/oriontallica/status/456237006368960512

 

i got home from work and when i turned on the tv i got a uverse hdmi error. Usually unplugging and plugging back in solves this.

now im stuck at this screen. Been 30 minutes and it wont get past it. The "working" wheel is still moving.

help

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Message 1 of 6
ACE - Expert

Re: My DVR is stuck on this screen, wont reboot

You may have an issue with connectivity back to the RG/Modem or worse back to the neighorhood VRAD.

 

Check your cabling (especially tightness if connected via coax).  You can also try resetting the RG.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Teacher

Re: My DVR is stuck on this screen, wont reboot

My bedroom tv works fine if that means anything

my internet also works fine. 

Message 3 of 6
ACE - Expert

Re: My DVR is stuck on this screen, wont reboot

BigCoz78 _ If the DVR is not connected to the RG cat5, the best way to eliminate the wiring as the cause is to connect to the RG cat5.
If that does not work, do a destructive reboot of the DVR, where you lose your recordings.
If that does not work call in for a remote test.

You must do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 6
Teacher

Re: My DVR is stuck on this screen, wont reboot

And now after 40mins it works fine. a msg saying "uverse tv is unavailable at the moment, try again later" with a 'cancel client" button. When i came back ten mins later it was working. Weird. Thanks for help

Message 5 of 6
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ACE - Master

Re: My DVR is stuck on this screen, wont reboot


BigCoz78 wrote:

https://twitter.com/oriontallica/status/456237006368960512

 

i got home from work and when i turned on the tv i got a uverse hdmi error. Usually unplugging and plugging back in solves this.

now im stuck at this screen. Been 30 minutes and it wont get past it. The "working" wheel is still moving.

help


@aviewer provided a superb answer.  I have had this happen once where nothing worked.  I called Tech Support and they pushed something to my system which cleared the stuck wheel.  So, if you get stuck again and nothing works, you can call 1-800-288-2020 and say U-Verse Technical Support.  Glad it's fixed!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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