Explore & discover

Helpful Links

Missing Recordings (U-verse TV) – Things To Know From AT&T

Highlighted
Community Support

Missing Recordings (U-verse TV) – Things To Know From AT&T

DVR_Trouble.pngA DVR allows you to watch your favorite show on your time. You may notice, from time to time, your recordings disappear. This article goes over the normal functions of the DVR and other causes of missing recordings.  

 

Why are my recordings being deleted?

A normal feature of the DVR is to delete content to make room for new recordings. If the DVR is used often, you will see an increase of deleted recordings. Keep in mind, the DVR has a limit of how many recording it can store.

 

Note: Depending on your DVR, you can store up to 422 hours of standard definition (SD) or 155 hours of high-definition (HD) content.  

 

Other causes of deleted/ missing recordings.

  • Power Related - Surge protectors and power strips have been known to cause issues with recordings. If your DVR is plugged into a surge protector or power strip, plug it into a wall outlet. This may prevent your recordings from being deleted.
  • Hardware Related – A bad hard-drive may prevent your favorite show(s) from being recorded properly or from being recorded in the first place. If you have attempted all troubleshooting listed in this article, please use our Troubleshoot & Resolve Tool/App to setup a replacement.

How To Check DVR Space

If you try to record a program when your DVR is almost full, you'll get a message that recording space is getting low. To see how much space is available:

  1. Press Menu on your remote control.
  2. Select Recordings.
  3. Select Recording Space. Your remaining DVR recording space will display on the screen.

Restoring Recordings

Restarting your DVR may restore missing recordings. Just press and hold the power button on the DVR for 10 seconds. In some instances, you may need to restart the modem and other receivers. You will find additional support information here.

 

Need Additional Assist?

Use our Troubleshoot & Resolve Tool. You can troubleshoot from the comfort of your home, on your time. 

 

ChrisZ, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
3,562 Views
Message 1 of 2
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎06-29-2018 12:23 PM

Re: Missing Recordings (U-verse TV) – Things To Know From AT&T

Are your recordings missing? Not sure what is going on? Check out the article above to learn what is going on and what you can do to resolve it. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Additional Support