MUST READ! NEW UPGRADES "UVERSE TECH"

MUST READ! NEW UPGRADES "UVERSE TECH"

I have seen a lot of questions regarding 2013 upgrades. I have also seen a LOT of incorrect responses to these questions. Ill cover what I KNOW is on the way and what is being tested. The area I work in is a very well known test location for testing.

1. Stream increase- U-verse is an IP based TV service that currently offers 4 streams per customer. Mid July there will be an increase to 6 streams.
2. New Gateway- The NVG589 Gateway has been released already and is currently very limited and is for NEW installs only.
3. Internet speed increase- The top is 24MB down 5MB up. July is the release for 48-60MB down and up to 10MB upload.

Ill explain what these mean the best I can.
A stream is basically 1 channel. So when you are watching a live TV program you are using 1 stream. If you are recording a program you are using 1 stream. If you are recording HD you are using 2 streams due to high bandwidth. "1.75 stream actually" . So if you have 4 boxes you can watch 4 different channels at once but then you have no streams to record. If you want to record a sd program one of the boxes would need to give up its stream to allow the recording. Recording 2 sd and 2 boxes would have to give up their streams. For 1 hd recording 2 would need to give their streams up and so on... This is a big problem with large households or heavy dvr users. ATT offers up to 8 boxes per household. Even with 8 boxes only 4 could surf at once leading to this increase. No, still won't be able to surf 8 because there will only be 6 but never seen 8 boxes simultaneously in use. It was found most customers at most use six streams, 2 in progress HD recordings and surfing 2-3 boxes=6.
So when watching your tv only the channel your watching is being sent to the box. When you change the channel a request is sent to the office and different channel sent back instantly. This method uses very little bandwidth. Cable companys send all signals to the box at once and the box filters the channels. This is why cable companys like twc and comcast have so many issues with random picture issues from signals bleeding together. Back to streams uverse will continue to add streams until negative feedback drops below "x".

The NVG589 will be the first gateway with the N router feature extending wifi range. This gateway must have CAT 5 feeding the signal in. This will remove current problems caused by coax feeds. " can feed signal OUT to boxes via coax". Bonded customers will see the biggest change. Right now there has to be a outside unit, an internal battery unit, and inside wifi unit. 589 has all built into gateway that is smaller than current 3801 gateways. This gateway reduces 3 points of failure ad works great.
The new internet speeds are not advertised yet but increase in bandwidth cap is already at "most" locations just waiting for more location upgrades before sale release.
COMING FALL 2013- another gateway with WAP built in, AC routing, 8 port e.
Cloud DVR storage- no more lost recording when replacing bad box, also means.
Will add more if questions

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 55
ACE - Expert

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

I think it's pretty dang good on my 42" Panasonic plasma and has gotten better over the years.  Might be good if you have a relative/friend/neighbor that has Uverse TV and take a look.  I've never seen the PQ you mentioned about TWC here on Uverse. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 46 of 55
Highlighted
ACE - Expert

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

Pricing for new speeds under Vip plan, 24M will be bumped upto 30M, coming after test in Dallas in July:

 

      3/1 $41

 12/1.5 $51

 18/1,5 $56

    30/3 $66

    45/6 $86

  60/6 $106

75/10 $121

 

Actually no pricing change for up to 24(30)MSmiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

75/10 $121

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 47 of 55
Guru

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

Well, I just had the service installed. I'm watching TV right now and I do have to admit that uVerse picture quality has come a long way in the last two years. I have noticed a marked improvement in picture quality. It nowhere near being perfect but the compression artifacts are far less noticeable than they were years ago. I actually have to look for them now.
Message 48 of 55
Contributor

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

I just had Uverse TV installed and my DVR says I have 139 hrs of HD recording available.

The installer said he gave me an upgraded DVR.

Message 49 of 55
Mentor

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

Finally getting wireless N? About time! What took so long? Did I mention I absolutely hate the gateway? It's big and ugly and has the worst wifi ever on it. I got a lot of devices that use wifi and it likes to randomly kick them off for fun.
Message 50 of 55

Re: MUST READ! NEW UPGRADES "UVERSE TECH"


cormaster wrote:
Finally getting wireless N? About time! What took so long? Did I mention I absolutely hate the gateway? It's big and ugly and has the worst wifi ever on it. I got a lot of devices that use wifi and it likes to randomly kick them off for fun.

Only if you are interenet only.  If you have TV then you will need to put your own N router behind the RG.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 51 of 55
Tutor

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

May 5th 2014 & still only 4 streams, got the 24 speed but nothing else, I've tried many times to get an "N" router & the custo support says they don't have any, just these dinosaur RG's, I go 10 feet away & lose signal, not to mention it drops out like crazy, I have to have a tech come out at lest every 2 months or more because Internet & tv's freeze up or get pixelated like crazy, I've heard these promises since I've been with Uverse in 2009! Enough stories just do what u say your going to do, I'm dropping this service like a bag of rocks in water, never gets fixed right, lazy techs blaming it on outside lines, when they where checked & came out great it still get that excuse. Time to move to the new king of iptv. Xfinity
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Message 52 of 55
Employee

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

Only if your in an area with Gigapower (Austin soon Dallas) where 1T DVR is standard on that platform. All other areas have 500G as best storage, in Motorola markets that is the 2250.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 53 of 55
ACE - Master

Re: MUST READ! NEW UPGRADES "UVERSE TECH"


kmap wrote:
May 5th 2014 & still only 4 streams, got the 24 speed but nothing else, I've tried many times to get an "N" router & the custo support says they don't have any, just these dinosaur RG's, I go 10 feet away & lose signal, not to mention it drops out like crazy, I have to have a tech come out at lest every 2 months or more because Internet & tv's freeze up or get pixelated like crazy, I've heard these promises since I've been with Uverse in 2009! Enough stories just do what u say your going to do, I'm dropping this service like a bag of rocks in water, never gets fixed right, lazy techs blaming it on outside lines, when they where checked & came out great it still get that excuse. Time to move to the new king of iptv. Xfinity

Go for Xfinity.  In all honesty, their POCC (Plain old Cruddy Cable) is not a bad service, it is their over the top pricing and lousy CS that get bad marks from me.  You may want to skip their X1 platform at this time - they recently hired thousands of engineers to work all of the kinks out (sounds like U-Verse circa 2007).  AND what if you are in an area where Comcast is dropping out, like a bag of rocks in cold water?  Do you think that they'll be maintaining / increasing in that area?

 

This thread was started by a supposed UV employee who hasn't been back since starting this drama.

 

Who promised you x number of streams by x date?  Sorry just keeping it real.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 54 of 55

Re: MUST READ! NEW UPGRADES "UVERSE TECH"

@dhascall 

 

Actually they were technically only wrong on one item, the 6 streams.  I do know it's possible since I had 7 when I first had UVerse installed at my current house in 2012.  

 

I have the new NVG589 router, which is indeed wireless N

Granted it's limited areas, but UVerse is now rolling out 45Mbps in many areas and Gigapower in extremely limited areas with 300Mbps and working towards 1Gbps.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 55 of 55
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