Lost recordings

Tutor

Lost recordings

Our Motorola VIP 1225 box just died and we lost all our recordings. We have a 3 1/2 year-old and can't watch much live TV so we record a lot. We had movies for us and for him that we lost and that aren't available anymore except for purchase. Plus, it took me a long time to find the movies and other shows and record them.

 

The tech who replaced the box told us there is no way to retrieve the recordings, but I don't believe it. Unless the hard drive is damaged beyond repair, don't tell me that in this day and age of technology ATT doesn't know how to at least transfer the contents of the old hard drive to the new one. This is the second time this has happened and we're on the verge of dropping ATT and going with another company. We still have the old box (and the new one, of course). Please tell me there is a way to salvage our old recordings. Thanks.

Message 1 of 15 (1,904 Views)
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ACE - Master
Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: Lost recordings

If you had to get a new DVR, there is no way to retrieve your recordings.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 15 (1,893 Views)
Tutor

Re: Lost recordings

Thanks for your prompt reply. But I don't believe that there is no way to retrieve the recordings. I do believe that ATT either doesn't want to tell us how to do it or doesn't want to instruct its technicians to do it. Why? I don't know. But, I do know that a lot of customers are dissatisfied with this state of affairs.

Message 3 of 15 (1,871 Views)
ACE - Professor

Re: Lost recordings

Most of the reason as to why you need a new DVR is because the hard drive is failing. When you replace the DVR, you also lose the recordings that were on it. Typically, your old DVR will eb refurbished and the first part that they replace is the hard drive inside of the unit. 

 

Any other pay-TV provider is the same way. When they replace your DVR, you lose the records you had with it. No one has a cloud based DVR avaliable.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 15 (1,860 Views)
ACE - Master

Re: Lost recordings


damax53 wrote:

Thanks for your prompt reply. But I don't believe that there is no way to retrieve the recordings. I do believe that ATT either doesn't want to tell us how to do it or doesn't want to instruct its technicians to do it. Why? I don't know. But, I do know that a lot of customers are dissatisfied with this state of affairs.


Yeah, well, there isn't. 

 

I wish I was married to George Clooney but I don't see that happening any time soon, either. 

 

Quick question:  Are there other providers (Satellite/cable/etc.) that have the option of saving all recordings onto a new DVR?  I'm just asking since you seem to think this is an easy fix.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15 (1,842 Views)
ACE - Master

Re: Lost recordings


damax53 wrote:

Thanks for your prompt reply. But I don't believe that there is no way to retrieve the recordings. I do believe that ATT either doesn't want to tell us how to do it or doesn't want to instruct its technicians to do it. Why? I don't know. But, I do know that a lot of customers are dissatisfied with this state of affairs.


Granted I have not had experience with all TV providers but I do not know of any that allow the hard drives to be removed and recordings transferred.  AFAIK that is not possible with any providers.  IF providers move recordings to the cloud, that would be the best option.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 15 (1,841 Views)
Contributor

Re: Lost recordings

Same thing happened to me. Check On Demand and search maybe you can find some of them. But I understand I lost a mine too.

Message 7 of 15 (1,727 Views)
Contributor

Re: Lost recordings


damax53 wrote:

Our Motorola VIP 1225 box just died and we lost all our recordings. We have a 3 1/2 year-old and can't watch much live TV so we record a lot. We had movies for us and for him that we lost and that aren't available anymore except for purchase. Plus, it took me a long time to find the movies and other shows and record them.

 

The tech who replaced the box told us there is no way to retrieve the recordings, but I don't believe it. Unless the hard drive is damaged beyond repair, don't tell me that in this day and age of technology ATT doesn't know how to at least transfer the contents of the old hard drive to the new one. This is the second time this has happened and we're on the verge of dropping ATT and going with another company. We still have the old box (and the new one, of course). Please tell me there is a way to salvage our old recordings. Thanks.


 

Message 8 of 15 (1,657 Views)
Contributor

Re: Lost recordings

Changed dvr box and all recorded programs are lost. Support says no way to save them.  Isn't there a USB port on the front of the dvr box where an external hard drive could be attached and capture the recording before turning the box back to AT&T?

Message 9 of 15 (1,656 Views)
ACE - Expert

Re: Lost recordings

No, there is no way to recover recordings when a DVR is replaced.  The USB ports are only used to provide power for the RF/IR converting dongle for the Point Anywhere remote.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 15 (1,629 Views)
Contributor

Re: Lost recordings

We just lost recording history. We came home from work and the ball diamonds and went to watch a recorded program and there aren't any. No service was done or boxes changed. Help!!!!
Message 11 of 15 (632 Views)
ACE - Expert

Re: Lost recordings

@Lkmjm77, it could be that the receiver you're trying to watch from cannot communicate with the DVR.  I would suggest unplugging both the DVR Receiver and the Receiver you're trying to watch from the power outlet.  Plug the DVR back in and wait until it comes back up,  Check to be sure it still has your recordings.  Once you've done that, power back up the other Receiver and see if it has the list within a minute or two of it coming up.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 15 (615 Views)
Tutor

Re: Lost recordings

You are thinking of dish network.

Message 13 of 15 (581 Views)
Contributor

Re: Lost recordings

I am experiencing the same issue and the reply from ACE is completely unacceptable in this day and age.  ATT is able to monitor any number of things and reset the DVR on line I have watched them do this, then why is there no way to transfer recordings from DVR to DVR?  Most homes with U-Vers probably have more then one DVD why can they not sync up once a day to save recordindings?  They seem to be able to sync up for your favorite station list.  There is also this thing called the cloud that they could down load to.  There are options to expore but ATT does not seem to want to work for the customer.  

 

In this day and age to simply say "If you had to get a new DVR, there is no way to retrieve your recordings." and problem solved is completly unacceptable.

Message 14 of 15 (396 Views)
ACE - Expert

Re: Lost recordings

@Lost-in-Spce   Well, that's the way it is and not gonna change.   Cause Uverse is not gonna be around much longer as ATT want's to merge DirecTV and Uverse TV together under a totally different equipment and program delivery system. Smiley Surprised

 

Chris
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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