Explore & discover

Helpful Links

Is VIP2250 still being installed?

Highlighted
Teacher

Is VIP2250 still being installed?

My VIP2250 was acting up.  After a tech chat through the my.att app and then 3 phone calls to Uverse tech support without resolution,

they decided a new DVR was necessary.  It arrived today and I was a little surprised to see another VIP2250. 

Is this box still a normal install?

I'm not upset or anything, just curious.

Thanks!

Larry

2,526 Views
Message 1 of 11
ACE - Expert
Solution
Accepted by topic author
Accepted by bornconfuzd
‎08-24-2018 9:29 AM

Re: Is VIP2250 still being installed?

Yes, they still use them.  I have use one myself. 

 

Incidentally, I think tech supports motto is "when in doubt, replace".  There may not have been anything really wrong with your dvr where the proper solution would have fixed it.   But no sense dealing with it now.  Just remember you will loose all your recordings with a new dvr (but not the scheduling).

 

Note also once the new dvr arrives you only have 21 days to return the old one.  Don't wait until the last moment to return it.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 11
Teacher

Re: Is VIP2250 still being installed?

Thanks for the response _XYZZY_. 

 

Yes, we were sad to lose all our recordings but better that than the constant "freeze-unfreeze-freeze-unfreeze-freeze-unfreeze" that was occurring every couple of seconds. Change to another channel and back and it would be ok for 20 or 30 minutes and then start again. 

 

The new DVR has stopped that AND we both think the picture is.....clearer? Sharper? anyway, it looks better.  So there's that.

 

I was just a little surprised that they're still using this box since it's kind of long in the tooth tech wise. 

 

Thanks again, Larry

Message 3 of 11
ACE - Expert

Re: Is VIP2250 still being installed?

Hey, it uses the same old (somewhat buggy) UI as every other uverse receiver model and stores recordings on it's hard drive.   So who cares how old it is so long as it does what it is supposed to?  Bigger hard drives of course might be nice though.  But I think they save those for gigabit fiber users.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
Employee

Re: Is VIP2250 still being installed?

The 2250, 7500 and 8005 are have 500G hard drive, the receivers are different manufactures such as Motorola (2250), Cisco (7500) and Pace (8005)

 

The Pace 8010 and 8110 have the 1T hard drive for 1000G FTTP accounts.

Pace also makes the 5031 (single pair, non IPTV) and 5268 bonded pair/fiber gateways.

 

Long in the tooth?

The 22250 and 7500 came out last quarter 2011 same time the 7005 Wireless receivers were released.

Still installing 7005 wifi stbs why not 2250.

At least the original 1216 (small HD) and 1225 DVR (large HD) were EOL a few years ago but still see some out in the customer locations now and then, one had service for 7 years, this was their first service call, for a bad gateway, 3800. 

 

Initially were market specific, example Milwaukee Motorola with both while Madison (state capitol market) and Green Bay/Appleton Cisco equipment.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 11
Teacher

Re: Is VIP2250 still being installed?

Look guys,  I've had Uverse TV and Internet since 09/07, so 11 years.  This is maybe my third DVR in that time.  There have been 4 or 5 Gateway replacements in that time and the last couple have been newer tech.  I don't keep up with what all hardware Uverse is using and so was a little surprised at seeing the same model DVR as last time several years ago, that's all.

 

As I said in my op, not upset or anything, just curious.

 

You all have answered the question and satisfied my curiosity and I'm grateful.  Thank you!

 

Larry

Message 6 of 11
Contributor

Re: Is VIP2250 still being installed?

My vip2250 is fried,  do I need to return it? The technician replaced it and left it at my house. I want to throw it away but do not want to be charged if I am suppose to return. 

Message 7 of 11
ACE - Expert

Re: Is VIP2250 still being installed?


@Bella098 wrote:

My vip2250 is fried,  do I need to return it? The technician replaced it and left it at my house. I want to throw it away but do not want to be charged if I am suppose to return. 


It is your responsibility to return it.  If not returned within 21 days of replacement, you WILL be charged.

 

Instructions HERE

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11
Contributor

Re: Is VIP2250 still being installed?

No, it was replaced with a different unit and the original left behind. I would like to either send back or throw away. I was not given instructions to return. Taking precautions before is discard. Thanks
Message 9 of 11
ACE - Expert

Re: Is VIP2250 still being installed?

Model number is irrelevant.  It is leased.  It's not yours.  It needs to be returned.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
Contributor

Re: Is VIP2250 still being installed?

Ok thanks
Message 11 of 11
Share this topic
Share this topic
Announcements
Additional Support