Tutor
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7 Messages
Ingress profile of 3SD/1HD?
Five days after new installation of VIP1225, I couldn't get two HD shows to record at the same time. So I looked for an answer in this forum. I found references to ingress profiles of 2SD/2HD and 1SD/3HD, but nowhere a reference to 3SD/1HD. I then looked at my ingress profile, and it's 3SD/1HD. Why am I the only one I can find with that profile?
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aviewer
Expert
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10.1K Messages
11 years ago
chefg2 - No one can record 4 HD. The fourth recording must be SD. The fourth HD in the house - if you have 0/4 wan profile - must be watched on a non-dvr STB. This is why you install the DVR on the least watched TV.
Will the DVR pull out slightly? The power cord can be disconnected from the DVR end. It is on one end or the other (left or right).
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aviewer
Expert
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10.1K Messages
11 years ago
Under DSL line the first line - User rate - what are the two numbers - Also, the next line - Max user rate - What is the number?
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chefg2
Tutor
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7 Messages
11 years ago
aviewer
32096kbs 5048kbs
43183kbs
thanks, chefg2
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aviewer
Expert
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10.1K Messages
11 years ago
My first two are the same as yours & the third is only slightly higher - 45324 kbs.
I have 0/4 WAN.
Call in to get it changed. If they cannot do it, try again - ask for tier 2. If not successful you can PM the attcustomercare - http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
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chefg2
Tutor
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7 Messages
11 years ago
So I just learn to live with it, knowing that I'm "special"?
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aviewer
Expert
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10.1K Messages
11 years ago
I am saying you need to ask att to change it. You can have 4 HD. Start wiyh a call in. If that does not work call again & ask for Tier 2. If that does not work send a PM here.
Do not give up.
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chefg2
Tutor
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7 Messages
11 years ago
Sorry, being new to this forum, I thought your response represented the official AT&T response, instead of being a private response.
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aviewer
Expert
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10.1K Messages
11 years ago
Post your progress.
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oufanindallas
ACE - Master
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6.9K Messages
11 years ago
Though there are a few AT&T employees that post in here, this is a users forum and the majority of us are just users like yourself.
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chefg2
Tutor
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7 Messages
11 years ago
Talked to AT&T today, what I guess is called "Tier 1". The official explanation: "you are limited to 1HD/3SD because your residence is too far from the central office". Is that correct? Make any sense?
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