Tutor
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9 Messages
Why can't I record more than 4 programs on this DVR?
We got this DVR when we upgraded to Gigapower. The old DVR let us record 4 programs at once. Isn't this one suppose to record 6 at once? I can't even record 3 at once on it.
Tutor
•
9 Messages
We got this DVR when we upgraded to Gigapower. The old DVR let us record 4 programs at once. Isn't this one suppose to record 6 at once? I can't even record 3 at once on it.
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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34.7K Messages
7 years ago
@gronar and @curiouscat, Gigapower is supposed to give you access to 6 HD streams at once (see here).
@gronar, check on the System Options what your Ingress setting is, then send a Private Message to @ATTU-verseCare with your Account Number, name and best way to contact you and ask them why you can't do 6.
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curiouscat
Professor
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1.9K Messages
7 years ago
Doesn't matter your DVR'smake and model, you can only stream/record 4 shows at once.
Also, it also depends on your streaming profile (only the technical support team can answer/check this for you so you have to call them at 800-288-2020)
If your streaming profile says 4HD/0SD, it means you are allowed to record/stream 4 HD shows at a time. Anything more than that, you will get a message that will advise you to interrupt one of your TVs.
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curiouscat
Professor
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1.9K Messages
7 years ago
Thanks @JefferMC!
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gronar
Tutor
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9 Messages
7 years ago
Thanks @JefferMC! Private message sent. My Egress only shows 0 SD/3 HD. We could do 4 HD on the old receiver.
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gronar
Tutor
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9 Messages
7 years ago
Support contacted me and fixed it. My egress still shows 0 SD/3 HD in the system options (for whatever reason I don't know) but I have tested it and can record six at once now. Thanks for the heads up!
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JefferMC
ACE - Expert
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34.7K Messages
7 years ago
Egress shows the number of streams that can be played back on other Receivers from the DVR. I don't know that anyone can play back more than 4 streams (including one at the DVR). Does Ingress now show 6?
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