01-11-2017 7:25 PM
We got this DVR when we upgraded to Gigapower. The old DVR let us record 4 programs at once. Isn't this one suppose to record 6 at once? I can't even record 3 at once on it.
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01-12-2017 8:37 AM
Doesn't matter your DVR'smake and model, you can only stream/record 4 shows at once.
Also, it also depends on your streaming profile (only the technical support team can answer/check this for you so you have to call them at 800-288-2020)
If your streaming profile says 4HD/0SD, it means you are allowed to record/stream 4 HD shows at a time. Anything more than that, you will get a message that will advise you to interrupt one of your TVs.
01-12-2017 8:47 AM
@gronar, check on the System Options what your Ingress setting is, then send a Private Message to @ATTU-verseCare with your Account Number, name and best way to contact you and ask them why you can't do 6.
01-12-2017 10:00 AM
01-12-2017 1:36 PM
Support contacted me and fixed it. My egress still shows 0 SD/3 HD in the system options (for whatever reason I don't know) but I have tested it and can record six at once now. Thanks for the heads up!
01-12-2017 1:38 PM
Egress shows the number of streams that can be played back on other Receivers from the DVR. I don't know that anyone can play back more than 4 streams (including one at the DVR). Does Ingress now show 6?
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