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IPH8010

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IPH8010

We got this DVR when we upgraded to Gigapower.  The old DVR let us record 4 programs at once.  Isn't this one suppose to record 6 at once?  I can't even record 3 at once on it.

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Message 1 of 7
ACE - Professor

Re: IPH8010

Doesn't matter your DVR'smake and model, you can only stream/record 4 shows at once.

Also, it also depends on your streaming profile (only the technical support team can answer/check this for you so you have to call them at 800-288-2020)

If your streaming profile says 4HD/0SD, it means you are allowed to record/stream 4 HD shows at a time. Anything more than that, you will get a message that will advise you to interrupt one of your TVs.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
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ACE - Expert
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Accepted by gronar
‎01-12-2017 1:34 PM

Re: IPH8010

@gronar and @curiouscat,  Gigapower is supposed to give you access to 6 HD streams at once (see here).

 

@gronar, check on the System Options what your Ingress setting is, then send a Private Message to @ATTU-verseCare with your Account Number, name and best way to contact you and ask them why you can't do 6.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 7
ACE - Professor

Re: IPH8010

Thanks @JefferMC!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7
Tutor

Re: IPH8010

Thanks @JefferMC!  Private message sent.  My Egress only shows 0 SD/3 HD.  We could do 4 HD on the old receiver.

Message 5 of 7
Tutor

Re: IPH8010

Support contacted me and fixed it.  My egress still shows 0 SD/3 HD in the system options (for whatever reason I don't know) but I have tested it and can record six at once now.  Thanks for the heads up!

Message 6 of 7
ACE - Expert

Re: IPH8010

Egress shows the number of streams that can be played back on other Receivers from the DVR.  I don't know that anyone can play back more than 4 streams (including one at the DVR).  Does Ingress now show 6?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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