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I have the red x with 2 dots....AGAIN


I have the red x with 2 dots....AGAIN

I just replaced my dead DVR a month ago.  Now it's doing it again.  Kept freezing up.  After powering down everything and reboot, I have the red x with 2 dots.  I found this info which doesn't make any sense to me:


WMCE and the Motorola Boxes (Windows Media Center Edition)

Instructions courtesy of sdwhwk @ here.

I found a trick to actually get MCE to learn the codes. What you have to do is point the remote down to the ground away from MCEs IR reciever, press and hold the button it asks for, raise it up to the reciever’s level until it says release, but instead of releasing the button, point it back down to the ground. Only release the button to change numbers when it asks.

Here is a full guide to get MCE to work with the Moto VIP1200 and recognize the IR signal:

1. Stick the IR Transmitter in front of the IR Reciever as shown @here.

2. Open windows Media Center

3. Right click on the screen and select settings.

4. Click on “TV”.

5. Click “Set Up TV Signal” and Click “Yes” if it comes up on the screen.

6. On the Set Up Your TV Signal Screen, “select Next”.

7. On the Confirm Your Region Screen, make sure it is set to your region. IF it is, click “Yes”, if not, change it. Click “Next”.

8. On the Automatic TV Signal Setup Screen, select “I will manually configure my TV signal” and click “Next”.

9. On the Select Your TV Signal Screen, select “Cable” and then Next.

10. On the Do You Have a Set-top Box Screen, click “Yes” then Next.

11. On the Prepare for Set-top Box Setup screen, click “Next”.

12. On the Select a Working TV Signal, Select the one you have setup (COAX would use Channel 1-4, others self explainatory).

13. On the Set-top Box Remote Screen,Select ““Yes” and then “Next”.

14. On the Identify Set-top Box Remote, click “Next”.

15. Follow the on screen instructions. When it goes to the Remote Not Recognize Screen, select “Have Media Center learn my remote from scratch” and then “Next”.

16. On the Prepare to Identify Remote Screen, hit next.

17. On Channel Change Buttons, select the method used, (on mine I selected “No, it does not”. May be different for different areas or future upgrades) and click on “Next”.

18. On the IR Learning Screen, Make sure the U-verse remote is set on “AT&T” and hold the remote away from the IR reciever for Media Center. Hold down the number, raise the remote to the receiver until it says “Release button to continue” then move it away from the IR receiver. Keep the button held down.

19. Do this a minimum of two times until it is ready for the next button and repeat step 17. If it takes more than 4 times (one entry try and one confirm try), then make sure the remote is not in the line of site on the receiver until the button is held down for a second and that when held up to the receiver, it is no more than three inches from it. Aparently it sends some type of junk before the actual code is sent (Universal remote thing?).

20. On the Set-top Box Codes Learned Successfully Screen, click on “Next”.

21. On the Select Number of Digits Screen, select “Four Digits” and then “Next.

22. On the How Do You Change Channels? Screen, Select the approprate option (Mine was “No, I just enter the channel number”), and click “Next”.

23. On the Test Channel Changing Screen, use the Media Center Remote and try changing the channel. Wait about 10 seconds and the channel should change (Give it a little time for the IR signal to travel down the wire to the Set-top Receiver and the TV signal to clear the video capture card buffer to the screen). If successful, select “The set-top box changed the channel correctly”, then “Next”.

24. On the Set IR Signal Speed screen, hit the channel up or down buttons at least six times. With a delay, the channels should change. It does go in order (1,2,3,4,...), so if the channel does not exist, just hit up or down until it hits a channel that exists. Select “The channel changed correctly” if it changed and then “Next”. (Signal speed should be “Fast”.)

25. On IR Signal Speed Set Screen, Click “Next”.

26. You are done. Select “Return to TV Settings” and click “Finish”. (As of this writing, the Dallas area does not have a guide for u-verse, so the Set up guide option is useless.”)

Now the down side to it is all MCE will be able to do is change the channels, but for those that want to use their comps as a second DVR, it will do fine. My suggestion though is that if you do that, you would need to set your system clock to what the program guide shows in the Media Center Player because there is a slight delay in the signal from the Video Capture Card buffer. There is also about a seven second delay on channel changes. Not sure if there is a way to speed that up though.

Update: I switched to using MediaPortal for my MC because I got tired of that delay when changing channels. WMC apparently has a buffer I can’t seem to disable. If you are interested on how I set MP up (It was a pain), PM me and I’ll walk you though it. If you know how to disable that annoying buffer in WMC, pm me that also.


I don't see how I can reset anything if I don't have access to the box.  Is there another way to do a reset?

Message 1 of 33

Accepted Solutions

Re: I have the red x with 2 dots....AGAIN

Try a disaster recovery as follows:


1. Hold down the PowerOK and Down Arrow buttons


2. Release the buttons


The gears, not the 3 dots, will appear on the screen and the software will be reloaded.  It will take several minutes to complete.  If the gears do not appear, a disaster recovery process has not been initiated.  Please repeat the steps until you see the gears.

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Message 2 of 33

All Replies

Re: My recording space is small now

Oh, I see.  A disaster recovery cannot be performed using the remote control.  You must use the buttons on the front of the U-verse receiver.  


You did perform a successful disaster recovery a few days ago.  I assume that you used the button on the front of the U-verse receiver?

Message 31 of 33

Re: My recording space is small now

The other day I just kept pushing those buttons over and over and the gears finally appeared.  I never could get it to do that again.   Anyway, now I know to use the buttons on the unit.  I hope I don't have to.

Message 32 of 33
Former Employee

Re: I have the red x with 2 dots....AGAIN

I really have no proof here or technical explanation. When someone tells me that the DVR displays a Red X with 1, I assume that the hard drive has gone bad or, at least, is about to. And for me, even if the disaster recovery procedure works, the hard drive in the unit can never be as reliable as before. So, it's usually time for a new box.
Message 33 of 33
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