- edited 02-09-2018 8:52 AM by ATTCustomerCare
For specific help wireless TV receivers, check out this post:
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here. Also, some of our members use 3rd party switches to connect the receivers. We recommend removing these switches and testing without them. In some instances, this resolves the trouble our members are having.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
If the previous steps have been exhausted and the TV receiver continues to malfunction, please contact us. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
01-06-2018 9:19 PM
It says that my u-verse receiver is not connected, however it is connected and all the other cables are connected as well, When I load up the cable channels it says "U-verse tv is not available at this time, please try again later.
03-11-2018 11:49 PM
I've called around 5 times now trying to get my DVR to record and play shows that we know have recorded. All I keep getting are non-Americans at AMERICAN Telephone & Telegraph on the other side of the world trying to tell me how to troubleshoot. I'm DEFINITELY going back to Spectrum! AT&T is a COMPLETE waste of time and money!!!!!!!!!!
04-25-2018 6:01 AM
OK HELP !!!!!!!!!! It has been 6 months of trouble shooting. 3 DVR,S 2 MODEMS and 19 HOURS and 45 MIN Logged on the phone with Customer Service. Supervisors from Wisc, Tex, MI, KY AND NOBODY !!!!!! Can fix my problem. I have had Local Managers in my area out to my house, Relay,s on pole replaced , every attempt has failed us. CAN ANYONE at ATT help solve this problem before my wife DEMANDS to leave ATT....I can not take much more stress from her and ATT.......This is my 1st attempt to reach out on forum or the web site BUT I,m determined on getting my service working correctly ...Teddy with gray hair now in Ohio
Visit these related resourcesView U-verse Troubleshooting!
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