- edited 10-18-2018 7:57 AM by ATTCustomerCare
For specific help wireless TV receivers, check out this post:
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
Is the receiver plugged into a surge protector? If it is, it may be causing the follow issues:
Plugging the receiver into a wall outlet, in some instances, can resolve most picture disruption issues. If you must use a power strip, use the surge protectors that are designed for high powered electronics.
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the receiver. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
Note: If you are using a 3rd party switch to connect the receivers, remove it and test. Some switches have been known to interfere with the signal.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
01-06-2018 9:19 PM
It says that my u-verse receiver is not connected, however it is connected and all the other cables are connected as well, When I load up the cable channels it says "U-verse tv is not available at this time, please try again later.
03-11-2018 11:49 PM
I've called around 5 times now trying to get my DVR to record and play shows that we know have recorded. All I keep getting are non-Americans at AMERICAN Telephone & Telegraph on the other side of the world trying to tell me how to troubleshoot. I'm DEFINITELY going back to Spectrum! AT&T is a COMPLETE waste of time and money!!!!!!!!!!
04-25-2018 6:01 AM
OK HELP !!!!!!!!!! It has been 6 months of trouble shooting. 3 DVR,S 2 MODEMS and 19 HOURS and 45 MIN Logged on the phone with Customer Service. Supervisors from Wisc, Tex, MI, KY AND NOBODY !!!!!! Can fix my problem. I have had Local Managers in my area out to my house, Relay,s on pole replaced , every attempt has failed us. CAN ANYONE at ATT help solve this problem before my wife DEMANDS to leave ATT....I can not take much more stress from her and ATT.......This is my 1st attempt to reach out on forum or the web site BUT I,m determined on getting my service working correctly ...Teddy with gray hair now in Ohio
04-25-2018 6:35 AM
Sorry, Thought I was on the page for the problem of DVR...Erasing / Gone Recordings. ALL RECORDINGS disappear all the time. 3/6 3/12 3/19 3/24 4/3 4/9 4/19 4/24 But started this in October..Those are just the dates of most recent.
02-26-2019 12:11 PM
Yes I have same problem 3 modems 1 technician 2 new dvr boxes.. Stills skips and freeze every 10 minutes especially morning time and night time. ATT is useless and I really didn't want to go to Comcast but there is no option. Pretty much same cost but ATT skips constantly and all they want to do is keep sending a technician that doesn't solve nothing. LOL like the same day the technician left it started skipping, I lose signal then the cable will reboot itself automatically, then sometimes the cable will freeze like solid freeze and reboot.. The DVR recordings all skip now even old recordings all skipping... JUSST LEAVE ATT NOT THE SAME NO MORE 7 YEARS NOT I HAVE TO SWITCH
09-08-2019 2:57 PM
Nothing I do works to restore the recording list. I have this problem every single day. I go through all the suggested set up steps: 1) reboot the DVR - nope 2 ) reboot the Gateway - nope 3) reboot all three devices sequentially - nope, 4 ) Troubleshoot - nope. Sometimes spontaneously the recordings appear hours later. Then, they mysteriously go away again. I am so sick of this. The one reason I switched from Xfinity was because I was assured I could record shows. Well, if I can't see them, what good is this system. I see this complaint all over the internet, so it just isn't me. Also, I was told I could see my shows remotely - I cannot. I am ready to go back to Xfinity - far superior to this daily garbage.