- edited 10-18-2018 7:57 AM by ATTCustomerCare
For specific help wireless TV receivers, check out this post:
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
Is the receiver plugged into a surge protector? If it is, it may be causing the follow issues:
Plugging the receiver into a wall outlet, in some instances, can resolve most picture disruption issues. If you must use a power strip, use the surge protectors that are designed for high powered electronics.
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the receiver. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
Note: If you are using a 3rd party switch to connect the receivers, remove it and test. Some switches have been known to interfere with the signal.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
- edited 03-14-2018 3:05 PM by ATTCustomerCare
Troubleshooting you DVR:
Check Cable Connections
For additional help, check out this post:
- edited 06-21-2016 4:44 AM by Phil-101
Hi I have been having volume trouble with one of my wireless dvr. I have reset my dvr serveral times and did the troubleshoot serveral time and still not working correctly. I had a service setup for yesterday but no one came out and no one called for a reschedule either. I need a line re-done because it was chewed up by dog but no longer have dog and would like the line to be rerun. Account#***. I can be contacted at *** during the evening time.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
06-21-2016 10:50 PM
06-22-2016 6:39 AM
Sorry to read of your experience. We can help! Please send us a detailed message by clicking here. Provide your:
Name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.
Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!
07-11-2016 11:44 PM
I am definitely missing some of the Comcast features including not losing the signal on a regular basis (BOTH INTERNET & TV)! Why does it always seem to lose connectivity during the last 10 minutes of a program I have been watching for an hour? AND if you're recording - that doesn't get recorded either! GGGrrrrrrr
One of the biggest frustration is the FONT size used for the TV program INFO button. I have to constantly squint so AT&T will be paying for botox on my face directly caused by font only a teen ager with great eye sight can read. Comcast has options for the font - I guess AT&T's competition is more accomodating for their visually challenged customers!
I also miss the reminders you could set with Comcast to remind you of show start times so you don't miss the beginning or completely forget when you want to watch something! You could program it to remind you up to 5 minutes before the program started. NO such option with AT&T! I also miss how you could customize the guide to the color choice that was better for your eye sight or just even preference....
We won't even get into the internet connection speed.
I never got my rebates as promised when I signed up last year. That should have been an indication of my future frustration with AT&T!
08-19-2016 7:56 PM
- edited 08-28-2016 8:54 PM by Phil-101
this will be 3rd or 4th box in master bedroom this year... The att phone person my wife spoke to was very very rude and unprofessional.. He should go through training and if he refuses training he should be fired.. Att customer service has almost disappeared in the last 15 years.. I will pursue other tv and cell companies.. Fritz
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
09-08-2016 2:29 PM
I need help with set up sony KDL-46xBR9 tv to att uverse dvr. I need some sort of diagram to show which cords go in tv to dvr.
09-08-2016 3:10 PM
@bookpopcorn - You can proably find those pictures in your TV user manual. But, since the two ends of the cable are the same, just match the jacks on the STB & TV.
HD TVs use either HDMI (multi-pin, thin shape) or component - Five RCA jacks (three for video,2 for audio)
SD TVs can use composite (yellow RCA for video & red/white RCA for audio) or COAX & set TV to chan 3.
09-08-2016 5:25 PM
10-11-2016 3:03 PM
Does anyone know of a way to seperate the reciever frequency of the remotes. I have my DVR & Main TV Receiver within 15 feet of each other downstairs. This is causing numerous issues. For example, when I press record on the TV unit, I end up recording some random programs on the DVR unit as well. Any ideas, would be helpful, thanks!
10-28-2016 7:21 PM
11-01-2016 7:18 PM