Helpful Links

How many shows can you record at once?

Tutor

How many shows can you record at once?

How many shows should I be able to record at once?

All advertising says 4. I'm curious what others are able to do?

29,454 Views
Message 1 of 24

Accepted Solutions
Highlighted
Expert

Re: How many shows can you record at once?

4, up to 3 HD and 1 SD programs can be recorded at the same time. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tags (1)
Message 2 of 24
Employee

Re: How many shows can you record at once?

Knightgod, your on a 55M profile because of ordering POWER internet. Without POWER you would be on a single pair 32M profile with 24M Max Turbo or less. All IPTV packages have 4 SD streams, distance determines profile... profile determines HD available streams.

The 32 and 55 profile support 4 HD while 25 support 3HD/1SD and 19 supports 2HD/2SD.

In all cases bandwith is shared... IPTV given priority ... each HD streams uses slightly less than 6M.
if 3HD inputs in use being watch or recorded subtract 18 from profile... balance available for internet which may be less than subscribed package. Example 25M profile with Max Plus 18M internet with 3HD in use will only have 5.5 to 7 for internet speed.

http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=PlV_YL6yAD-

The speeds identified at http://att.com/speedtiers are Service Capability Speeds, which are the downstream rates at which your line transfers Internet access data between the network interface device at your premises , office or apartment building to the first piece of routing equipment in AT&T’s network.  Service Capability Speeds should not be confused with Throughput Speed, which is the speed at which your modem receives and sends Internet access data (“Throughput Speed”). These speeds may vary and are not guaranteed. Throughput speed depends upon many factors including customer location, destination and traffic on the Internet,  interference with high frequency spectrum on  your telephone line, wiring inside your premises , office or apartment, the capacity or performance of your  devices or modem, the server with which you are communicating, internal network management factors (including Overhead), and the networks you and others are using when communicating. In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products.  “Overhead” means the various control and signaling data (e.g., transmission control protocol (TCP)) required to achieve the reliable transmission of Internet access data.

repeat... In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products. 
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 22 of 24

All Replies
Highlighted
Expert

Re: How many shows can you record at once?

4, up to 3 HD and 1 SD programs can be recorded at the same time. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tags (1)
Message 2 of 24
Tutor

Re: How many shows can you record at once?

I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.

Message 3 of 24
ACE - Master

Re: How many shows can you record at once?


bdgard87 wrote:

I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.


What is your profile? 

 

Menu>Options>System Options>System Info>System Resources>Streams

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 24
Employee

Re: How many shows can you record at once?

Are you also watching live tv channel, if so that is your fourth feed
If recording 4 shows, 3 Hd...the fourth must be lower channel (ie 314 not 1314). If watching live tv must be one of channels being recorded.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 24
Tutor

Re: How many shows can you record at once?

That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!

Message 6 of 24
ACE - Master

Re: How many shows can you record at once?


bdgard87 wrote:

That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!


You've got the max profile and ARE able to record 4 streams at once...3 HD and 1 SD.  That's if you are watching something being recorded and not watching a live program.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 24
Tutor

Re: How many shows can you record at once?

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.

Message 8 of 24
ACE - Master

Re: How many shows can you record at once?


bdgard87 wrote:

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


As far as the number of HD streams available/recordable/watchable...it is what it is. I remember when Uverse was brand new and we got 1SD stream and 1HD stream.  In 6 years, I've seen it all.

 

Like they say "One size DOES NOT fit all."  You've got to decide if Uverse is right for you and your situation.

 

Why would one watch SD vs. HD?  There actually ARE some channels that have no HD equivalent:  BBCAmerica, WE, LOGO to name a few. 

 

The only advice I can offer is that you should have your DVR on the LEAST used TV and a STB on your MOST used TV since you can (at least) watch that 4th stream on a STB.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 24
Employee

Re: How many shows can you record at once?

When you sign up for standard service, standard is 4 SDs can you record 4 SD channels at once, if yes no false advertising.
HD streams is an optional upgrade for $10 per month, have you seen any advertising stating you can record 4 HD streams.
If not advertised as 4 HD you assume 4 inputs recorded (standard) to be applied to HD which is not stated or claimed.
Your expectations exceed the claim.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 24
Expert

Re: How many shows can you record at once?


bdgard87 wrote:

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


You would be able to watch a fourth HD separate channel on any other unit but the DVR when recording only 3 HD

channels.

 

You can record 4 channels, the ads never say 4 HD channels, so you can not complain about the ad from what you inferred to be all HD.  By the way when most of us long timers signed up, we only got 1 or 2 HD streams, rest were SD, ATT added more afterwords. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 11 of 24
Tutor

Re: How many shows can you record at once?

For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

Message 12 of 24
Expert

Re: How many shows can you record at once?

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 13 of 24
ACE - Master

Re: How many shows can you record at once?


jeayv wrote:

For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

 


You have a maximum of 4 streams coming into your house.  Those can either be watched or recorded. 

 

That's why, if you are recording 4 programs, you have no streams left to watch and you have to cancel one.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 24
ACE - Expert

Re: How many shows can you record at once?


skeeterintexas wrote:

You have a maximum of 4 streams coming into your house.  Those can either be watched or recorded. 

 

That's why, if you are recording 4 programs, you have no streams left to watch and you have to cancel one.


Although, you could watch something already recorded.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 24
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.
It allows you to troubleshoot in the palm of your hand - quickly and easily!
You will also find some helpful articles below.

Additional Support