bdgard87's profile

Tutor

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5 Messages

Sunday, August 25th, 2013 10:20 PM

How many shows can you record at once?

How many shows should I be able to record at once?

All advertising says 4. I'm curious what others are able to do?

Accepted Solution

Official Solution

Expert

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20.4K Messages

11 years ago

4, up to 3 HD and 1 SD programs can be recorded at the same time. 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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5 Messages

11 years ago

I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.

ACE - Expert

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27.6K Messages

11 years ago


@bdgard87 wrote:

I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.


What is your profile? 

 

Menu>Options>System Options>System Info>System Resources>Streams

Tutor

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5 Messages

11 years ago

That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!

ACE - Expert

 • 

27.6K Messages

11 years ago


@bdgard87 wrote:

That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!


You've got the max profile and ARE able to record 4 streams at once...3 HD and 1 SD.  That's if you are watching something being recorded and not watching a live program.

Tutor

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5 Messages

11 years ago

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.

ACE - Expert

 • 

27.6K Messages

11 years ago


@bdgard87 wrote:

@skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


As far as the number of HD streams available/recordable/watchable...it is what it is. I remember when Uverse was brand new and we got 1SD stream and 1HD stream.  In 6 years, I've seen it all.

 

Like they say "One size DOES NOT fit all."  You've got to decide if Uverse is right for you and your situation.

 

Why would one watch SD vs. HD?  There actually ARE some channels that have no HD equivalent:  BBCAmerica, WE, LOGO to name a few. 

 

The only advice I can offer is that you should have your DVR on the LEAST used TV and a STB on your MOST used TV since you can (at least) watch that 4th stream on a STB.

Expert

 • 

20.4K Messages

11 years ago


@bdgard87 wrote:

@skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


You would be able to watch a fourth HD separate channel on any other unit but the DVR when recording only 3 HD

channels.

 

You can record 4 channels, the ads never say 4 HD channels, so you can not complain about the ad from what you inferred to be all HD.  By the way when most of us long timers signed up, we only got 1 or 2 HD streams, rest were SD, ATT added more afterwords. 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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5 Messages

10 years ago

For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

Expert

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20.4K Messages

10 years ago

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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