04-23-2019 2:33 PM
I have 4 wireless receivers in my house and I’m adding a new one but it says that I can’t connect. I’ve tried restarting the router but it just won’t connect. It keeps failing even thought the access point is right above it. Do I have to set up another access point. It 4 it’s maximum?
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04-24-2019 3:15 PM
We understand you're having an issue getting your wireless receiver connected to access point.
We can help with that.
Just to be clear, are all the receivers U-verse?
Please, let us know so we can further assist you with this issue.
Charles, AT&T Community Specialist
04-24-2019 3:32 PM
Read this thread.
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04-24-2019 4:17 PM
Thank you for that clarification, @Gbaby883.
AT&T U-verse IPTV service does allow up to 5 wireless receivers within the same household, so let us work together try to determine why you seem to be having issues.
Have you tried disconnecting your current receivers from your gateway, and added each one back one at a time? Is there only one specific receiver that is having issues connecting, no matter what order you reconnect them in, or is it always the 5th receiver that cannot connect?
We look forward to your response!
Alexander, AT&T Community Specialist
04-25-2019 1:04 AM
While up to 5 wireless are supported, the models are important.
2 units should be 1st gen 7005, all additional units need to be 2nd gen 7105 or 2500.
I suspect your issue is the 5th wireless receiver your trying to add is a 7005 bringing total to 3 7005s... This will not work.
What are the models you have working? Trying to add?