Happy with U-verse; not happy with wireless receivers and hideious phone computer

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Happy with U-verse; not happy with wireless receivers and hideious phone computer

[ Edited ]

Hi, moved over from cable to U-verse. I am very happy when the service works. Picture quality is great, and the whole house DVR an added bonus. I have one "problem" child on the wireless remote. I am on the third replacement in the main area and the symptoms are the same: Watch for a couple hours: solid Then the picture will start to flash black-TV picture-black then eventual solid black. Reboot, start over ... couple of hours: solid (repeat). I have a wireless remote in my bedroom: rock solid. The problem child has no RF interference: no microwave, no cordless phone, RG is in the next room. The wireless transceiver is in plain sight and about 20 feet (no walls -- clear path). Yet, this issue remains. Call 1.800.ATT.2020 and put up with that pathetic, hideous, and painful interface that adds insult to injury that I can look on line. Once AT&T techs come on -- again, great customer service. That computer is a PO S and should be an easier interface to talk with a live human being. As I wrote, I really am impressed when the system works. However, baseball season starts next week. I don't want to have a reboot, nor do I want to reboot prior to a game. Is/are there "hard-wired" receivers? I have asked for them in the past and everything has been replaced: RG, wireless receivers, gateway ... Technician is coming tonight. If this does not solve the issue, I must abandoned and go to either satellite or (gasp) cable. while this is more of a rant; suggestions welcome.

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Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

Is that same issue with component (the three color) you described on the Samsung? With the brand identified, that makes the most sense.

 

Oh yes, if you have any extra steak knives .... I could use some. Thanks.

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Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

Are you running the audio through the HDMI to the TV or separately (toslink) to an audio receiver? If it's the latter, does the audio drop when the picture does?

 

 

 




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Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

Yes. Audio drops via toslink.
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Accepted by topic author chris92071
‎09-30-2015 1:39 AM

Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

Tech spent last two hours here. Troubleshooted and realized wrong power adapter on DVR. It had enough of a drop, I am told, that could have effected whole house DVR. Stay tuned. Really happy with customer support; not liking the computer interface when calling
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Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

[ Edited ]
One addition. Have a hard wired receiver. No noted issues. With the power box and receiver no noted issues. I hope all installs are easier than this. Service has been great; but frustrating getting it right.
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