10-08-2012 3:45 PM
We continue to have a problem with HD fox news channel just going blank. When this happens, the only solution is to reboot. I can be watching fox news channel on one tv or maybe another channel. Then when I move to another tv, fox news channel doesn't have any sound or picture--totally black. Only solution is to reboot. We have 5 tvs so it's not any particular tv; it just seems to be that channel. We've had that problem in the past with that channel and also HD fox business news channel. We were told the main station in DeKalb, GA, was having the problem and it would be fixed. Well, it lasted for several months and now it's started again. We live in East Cobb, GA. Is anyone else having this problem and does anyone have any solutions?
Solved! Go to Solution.
10-09-2012 9:46 AM
I've been having that problem for the past year. Doing a reboot doesn't help either. I just change the channel to the standard channel and then a few minutes later go back to the HD channel.
10-09-2012 1:29 PM
We've tried changing to standard fox channel and back and that doesn't work. Only solution is to reboot, which causes problems when you are also recording another show. Do you live in the metro Atlanta area with you having this problem, or is it just ATT Uverse fiber optic problems instead of having cable?.
10-14-2012 6:58 AM
10-14-2012 8:02 AM
We had cable for years prior to U-verse and never had this problem. Seems it mostly does Fox New Channel and Fox Business Channel. This past week it has also been doing WPCH in Atlanta. We normally do the reboot, which messes up any recording going on at that time. But, we will try recording it when it's blank as you suggested. We have several tvs; what we don't understand is why, for example, WPCH was blank on two of them and worked fine on the others. Of course, this is an example; it is inconsistent on all of the tvs.
10-15-2012 4:23 AM
10-15-2012 4:36 PM
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!