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HD Limitations?

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HD Limitations?

Ok, I'm curious - I can't seem to get a straight answer from anyone, or at least the answers seem to change from where I read, how old the posting is on the website, who I talk to, etc.

 

According to U-Verse Realtime, profile downstream is 32M and Upstream is 5M. What are the actual limitations with HD & SD streams (including recording, etc.) We currently have 3 HD TVs, and 1 SD TV.

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Message 1 of 24
Expert

Re: HD Limitations?

What you were told makes no sense on the 32/5 Profile.  I would suggest that you contact David, who is an AT&T employee. He and his group have been successfully getting customer issues resolved that remain unresolved after contacting Technical Support.

Message 16 of 24
Mentor

Re: HD Limitations?

Thanks fellow Texan texasguy37. I think I just got someone who was lazy/had no idea what they were doing. I called back and was able to get the 3HD/1SD instantly over the phone after a simple reboot. Also I apologize for re-opening a solved thread...now I know what that green checkmark means Smiley Very Happy

Message 17 of 24
Expert

Re: HD Limitations?

That's great.  What are your WAN Profile and Ingress Profile?

 

          Menu --> Options --> System Options --> System information --> System resources

Message 18 of 24
Mentor

Re: HD Limitations?

WAN Profile: 1 SD / 3 HD; Max Bandwith: 26960400

Ingress Profile: 1 SD / 3 HD; Max Bandwith: 26960400

 

This is all new to me, is that good? 🙂

 

Message 19 of 24
Expert

Re: HD Limitations?

If you are on the 32/5 line Profile, you should be on the 4 HD Profile (WAN Profile: 0 SD/4 HD; Ingress Profile: 1 SD/3 HD).  As I understand it, the national rollout of the 4 HD profile is complete.  Was there any mention of the 4 HD profile when you spoke to Technical Support?

Message 20 of 24
Mentor

Re: HD Limitations?

Nope he just said I should be on the 3 HD/1 SD now after rebooting the box and I was. I will call tomorrow to inquire about the 4 HD/0 SD and report back.

Message 21 of 24
Expert

Re: HD Limitations?

OK, let us know.  Below should be the WAN and Ingress Profiles for the line profiles:

 

32/5 Profile:  WAN Profile: 0 SD / 4 HD; Ingress Profile: 1 SD / 3 HD

 

25/2 Profile:  WAN Profile: 1 SD / 3 HD; Ingress Profile: 1 SD / 3 HD

 

19/2 Profile:  WAN Profile: 2 SD / 2 HD; Ingress Profile: 2 SD / 2 HD

Message 22 of 24
Mentor

Re: HD Limitations?

Turns out I'm actually a 25/2 profile so 3HD / 1SD it is. No biggie for now, hopefully one day I'll be upgraded in this area. Thanks again for the assistance texasguy37.

Message 23 of 24
Expert

Re: HD Limitations?

Thanks for the info.  On the 25/2 line profile, your WAN Profile and Ingress Profile are correct.

Message 24 of 24
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