01-19-2011 2:20 PM
Ok, I'm curious - I can't seem to get a straight answer from anyone, or at least the answers seem to change from where I read, how old the posting is on the website, who I talk to, etc.
According to U-Verse Realtime, profile downstream is 32M and Upstream is 5M. What are the actual limitations with HD & SD streams (including recording, etc.) We currently have 3 HD TVs, and 1 SD TV.
Solved by: Go to Solution.
02-15-2011 2:28 PM
What you were told makes no sense on the 32/5 Profile. I would suggest that you contact David, who is an AT&T employee. He and his group have been successfully getting customer issues resolved that remain unresolved after contacting Technical Support.
02-15-2011 2:53 PM
Thanks fellow Texan texasguy37. I think I just got someone who was lazy/had no idea what they were doing. I called back and was able to get the 3HD/1SD instantly over the phone after a simple reboot. Also I apologize for re-opening a solved thread...now I know what that green checkmark means
02-15-2011 3:07 PM
That's great. What are your WAN Profile and Ingress Profile?
Menu --> Options --> System Options --> System information --> System resources
02-15-2011 3:29 PM
WAN Profile: 1 SD / 3 HD; Max Bandwith: 26960400
Ingress Profile: 1 SD / 3 HD; Max Bandwith: 26960400
This is all new to me, is that good? 🙂
- edited 02-15-2011 3:37 PM
If you are on the 32/5 line Profile, you should be on the 4 HD Profile (WAN Profile: 0 SD/4 HD; Ingress Profile: 1 SD/3 HD). As I understand it, the national rollout of the 4 HD profile is complete. Was there any mention of the 4 HD profile when you spoke to Technical Support?
02-15-2011 3:42 PM
Nope he just said I should be on the 3 HD/1 SD now after rebooting the box and I was. I will call tomorrow to inquire about the 4 HD/0 SD and report back.
02-15-2011 3:52 PM
OK, let us know. Below should be the WAN and Ingress Profiles for the line profiles:
32/5 Profile: WAN Profile: 0 SD / 4 HD; Ingress Profile: 1 SD / 3 HD
25/2 Profile: WAN Profile: 1 SD / 3 HD; Ingress Profile: 1 SD / 3 HD
19/2 Profile: WAN Profile: 2 SD / 2 HD; Ingress Profile: 2 SD / 2 HD
02-16-2011 3:16 PM
Turns out I'm actually a 25/2 profile so 3HD / 1SD it is. No biggie for now, hopefully one day I'll be upgraded in this area. Thanks again for the assistance texasguy37.