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GigaPower UVerse TV - wanting to switch from wireless to wired receivers

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Teacher

GigaPower UVerse TV - wanting to switch from wireless to wired receivers

We've had GigaPower UVerse with UVerse TV now for about 6 months and during that time we continue to have several times a day that the wireless receivers lose the signal.  A quick channel up/down will get it back going, but its just annoying for an otherwise nice system.  

 

Our setup is a Pace 5268AC gateway in one end of the house upstairs, with a wired DVR close buy; and then two wireless receivers downstairs in our family room and master bedroom.  The gateway has a small dedicated wireless access point that I was told is used to communicate with the receivers.  I have all the other WiFi abilities of the gateway disabled.  Up until this week, I had two Airport Extremes that I used for our WiFi usage. One was near the gateway, and the other near one of the wireless receivers downstairs.  They were connected via a MoCA 2.1 network over coax.  AT&T came to the house a couple of times and said we should try to move the AEs around to create separation from the UVerse receivers, which I've tried to do to no avail.  I just replaced the Airports with a Netgear Orbi router and remote receiver in the same locations.  This eliminated the need for the MoCA network, so my coax is now free.  I'm still getting the outages multiple times a day.

 

What I'd like to do is replace the two wireless receivers with wired receivers; and use the coax (or could use MoCA 2.0 if it requires CAT6) to connect them back to the gateway.  Before I call AT&T to discuss this, is there any particular problem with doing this?  

 

Can I use coax, or do I need to use CAT6?  If CAT6, I get about 600mbps through MoCA, so I would think that would work fine.  I'm not using it for anything else at this point.  

 

Should the performance be about the same with wired vs. wireless?

 

Thanks!

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Message 1 of 13
Professor
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Accepted by topic author
Accepted by convergent
‎04-07-2017 1:15 PM

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Your existing wireless receivers can be connected via cat5 or cat6 cables to the gateway. If you can do it just run cat5 or cat6 cables to the wireless receivers. Unplug the att wap and restart the receivers. No Moca needed.

Hardwired receivers could replace the wireless ones and should be able to be connected via coax. You may have to pay for a tech to deliver and connect the wired receivers.

Hopefully attcares or an att tech can clarify replacing and connecting hardwired receivers.
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Message 2 of 13
Anonymous
Not applicable

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

I have never had luck with wireless so I use a wired connection and have no problems.  If you have a cell phone or tablet that is drawing on the wi fi network even if you are not using it.  You might try turning off all your cell phones and that should free up the wi fi signal.  This is only a suggestion and I do not know if it will make a difference.  Also it depends on the speed of your network.

Message 3 of 13
Professor

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

The wireless receivers run on a separate wireless network. Other wifi devices shouldn't affect the wireless stb network. Especially with gigapower.
Message 4 of 13
Teacher

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

OK, thanks... so I can try to put the receivers on my existing MoCA network via CAT6.  I don't have CAT6 cabling, but this would be the only thing on the MoCA network.  OR, sounds like I could have AT&T provide me Coax capable wired receivers.  Since I already have MoCA, I'll try that.  

 

When you say to remove the WAP, you are saying to just unplug the special WAP box that plugs into the gateway, right?

Message 5 of 13
ACE - Expert

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

The wireless receivers do not have network Coax in, only a channel 3 CATV out.

 

They can be wired via Ethernet on the RJ45.  If you have a MoCA Ethernet adapter for each Receiver and another one for the network off the Gateway, then that should work in place of Cat5e or better twisted-pair Ethernet cabling..  You need to disconnect the dedicated WAP before plugging the "were-wireless receivers" when wired so that when they search for it (wirelessly) they won't find it and will fall back to trying the Ethernet jack.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 13
Teacher

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

I made the change and cleared up all the problems I had. I'm a little annoyed that the installer pushed me to wireless originally when these receivers could be used wired.

I removed the WAP. Then connected the 3 MoCA adapters to the gateway and two receivers. Nothing else is on that network. No more lost signals after several days!

Also the Orbi is delivering great WiFi through the house now

Thanks!
Message 7 of 13
ACE - Expert

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Techs are instructed to get 'er done quickly, and to use wireless boxes for the next two after the DVR so as not to have to deal with running wires, rehabilitating existing cabling by re-crimping ends, etc.  In a lot of homes, this strategy works well, in others, not so much.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 13
Teacher

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Just checking back in to say that I've had zero problems since switching my receivers from wireless to wired, using my own MoCA 2.1 adapters.  Also, the Orbi network has been rock solid.  Prior to this change I was getting about a dozen or more lost signal errors on UVerse TV, and constant slow speeds on my Wifi with the Apple gear.  Life is good!

Message 9 of 13
Contributor

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Can you please describe how you connected the Moca adapters to your Pace 5268AC?

Message 10 of 13
Contributor

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Yes I would like to know how to use the coax connector on my 5268AC and add adapters on my wireless receivers using MoCA adapters at each receiver and the DVR. My house is already wired for a coaxial network.

 

Message 11 of 13
Professor

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

You shouldn’t need Moca adapters. Try connecting your dvr via coax to the gateway. Enable hpna, restart your dvr and see if it works. Wireless stb’s cannot connect via coax. Only via cst5. Be warned that it may not work depending on your coax connectors. 

Settings, lan, wired interfaces, homepna. Select coax for output jack. 

Message 12 of 13

Re: GigaPower UVerse TV - wanting to switch from wireless to wired receivers

Sorry to revive and old thread but I have a question........I have gigabit (Fiber) internet speeds and also have Uverse TV and Phone......I have the Pace 5268AC RG and my TV receivers are hardwired via coax.  

 

I have a fairly large home ( 2500 square feet) and I own a couple of mesh wifi systems.  I would love to be able to set up an access point downstairs using an ethernet backhaul to get better speeds but I don't have cat5 run throughout my home.  I want to know if I could buy and use the actiontec 2.0 MoCA adapters?  would that cause any instability with my IPTV and phone service?  I know Uverse supports HPNA but I can't find any HPNA adapters that support gig speeds .....Has anyone else connected and used the MoCA adapters with Uverse with success?  any input greatly appreciated!  Thanks

Message 13 of 13
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