Tutor
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6 Messages
Freezing (Recorded) picture on all settop boxes.
The regular service is fine. However recordings freeze every few seconds during playback. Tried rebooting DVR and Cisco access point as well as Wireless STB. No joy. Also did a factory restore (button on back) on the Cisco Access Point.
aviewer
Expert
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10.1K Messages
10 years ago
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saltcedar
Tutor
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6 Messages
10 years ago
DVR is connected via cat5. Moved wireless access point and it made no difference.
Just rebooted Gateway and the Coax connected STB. Just now noticed they show the freezing. I thought it was just the wireless because the set connected to the DVR directly doesn't have the freezing issue.
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saltcedar
Tutor
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6 Messages
10 years ago
1b Fixed it (non-destructive restore) model VIP2250
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gaandit
Contributor
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2 Messages
9 years ago
I do not find a 3-dot connection on my modem. What's an "RG"?
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aviewer
Expert
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10.1K Messages
9 years ago
@gaandit - RG is residential gateway aka modem. Are you having a problem??
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gaandit
Contributor
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2 Messages
9 years ago
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aviewer
Expert
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10.1K Messages
9 years ago
@gaandit - First thing to try is a pull the plug reboot of the RG. But, it does sound like more. DO you have any COAX? cat5 would be better. Especially NID (on side of house) to RG & RG to DVR. Is DVR near RG.
If any wireless, make sure WAP is at least a meter away from RG.
If cannot clear call itin - 800-288-2020
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
@gaandit, we're sorry about the service interruptions you are experiencing with your DVR. We'd be glad to help you diagnose the issue and make the recommendations to resolve this. Check out this Troubleshooting DVR thread for some steps on resetting your device.
Start with the Power Cycle (which is simply unplugging and plugging), then you can move to the Non-Destructive Recovery. If you are still experiencing issues with you DVR after that, perform a Disaster Recovery. Performing the disaster recovery will revert the device to its original factory state so it will remove recordings on the device.
If the issue still persists after doing these, please provide us your account number along with some contact details in a private message so we can run further tests.
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