03-24-2014 4:42 PM - edited 03-24-2014 6:03 PM
The regular service is fine. However recordings freeze every few seconds during playback. Tried rebooting DVR and Cisco access point as well as Wireless STB. No joy. Also did a factory restore (button on back) on the Cisco Access Point.
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03-24-2014 4:46 PM
03-24-2014 4:57 PM - edited 03-24-2014 6:02 PM
DVR is connected via cat5. Moved wireless access point and it made no difference.
Just rebooted Gateway and the Coax connected STB. Just now noticed they show the freezing. I thought it was just the wireless because the set connected to the DVR directly doesn't have the freezing issue.
03-24-2014 9:06 PM
10-02-2015 3:32 PM
@gaandit - RG is residential gateway aka modem. Are you having a problem??
10-02-2015 3:43 PM
@gaandit - First thing to try is a pull the plug reboot of the RG. But, it does sound like more. DO you have any COAX? cat5 would be better. Especially NID (on side of house) to RG & RG to DVR. Is DVR near RG.
If any wireless, make sure WAP is at least a meter away from RG.
If cannot clear call itin - 800-288-2020
10-05-2015 7:01 AM
@gaandit, we're sorry about the service interruptions you are experiencing with your DVR. We'd be glad to help you diagnose the issue and make the recommendations to resolve this. Check out this Troubleshooting DVR thread for some steps on resetting your device.
Start with the Power Cycle (which is simply unplugging and plugging), then you can move to the Non-Destructive Recovery. If you are still experiencing issues with you DVR after that, perform a Disaster Recovery. Performing the disaster recovery will revert the device to its original factory state so it will remove recordings on the device.
If the issue still persists after doing these, please provide us your account number along with some contact details in a private message so we can run further tests.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
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