Contributor
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1 Message
Failure to Communicate; Uverse Remote to TV
I was watching a recording when I heard a little "pop" and the picture froze. I could do nothing with it and could not turn TV off with remote; there was absolutely no communication between remote and DVR. I could access Netflix, Hulu, etc., and turn TV on/off with the Vizio Remote. I finally unplugged DVR for 30 secs. I can now use Uverse Remote to manage recordings, guide, menu, etc., but still have to use Vizio Remote to turn TV on/off and manage the volume; weird! ANYONE???
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi There @barabdcruz
Looks like the remote is not programmed to the TV anymore. We can help get that back.
First try to re-program the remote with the instructions located here: AT&T Remote Programming
Let us know if those instructions work for you.
Matthew, AT&T Community Specialist
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