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Disable Press Ok To Watch

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Disable Press Ok To Watch

Hello,

 

I am new to the att u-verse, and i am curious is here a way to disable this menu, i find it whoever decide that menu should get seriously fired. Why would i power on my tv just to be ask if i wanna watch tv? like how does that make any sense there not even a logic behind it.

 

People tell me to just switch to TV and when im done watching to just turn the tv off leaving the box on, which i have done but my box automatically turns off after some point in the day. Now it not the fact that it just 1 menu, i watch the same channel everyday and the probability of me changing to a different channel is close to .01%

 

The provider which i had before is TWC is was pretty much turn on and done, i switch to ATT cause it was cheaper. I mean unless ATT is trying to tell us "well you get what you pay for". My grandpa is like 89 years old and for 40 years with twc all he had to do is push power and bam he on his channel. Switching to ATT is constantly nag me about what the stupid menu "Press Ok to watch tv". He even says there is no logic behind having a screen that ask to watch tv when obviously i hit power on the remote to watch tv.

 

He old and has no idea what he doing 99% of the time, He just wanna watch tv, everytime that menu comes up he think the tv down or something and doesnt even bother watching which is a waste of money.

 

People pay for the service to use the service. 

 

So i am suggesting 3 option which i know ATT doesn't probably give a rats butt about us.

 

1: Allow us to leave the box on 24/7

2: Get Rid of the "Press Ok to watch TV" 

 

or 

 

3: Leave the stupid screensaver up but have it automatically closed after 3 sec

 

I wanna know if the CEO of ATT ever wonder why he or she is told to watch tv press ok, when technically speaking if someone picks up a remote especially the remote for the cable box to turn it on they obvously wanna watch tv. It would make more sense if the tv was turned on by the TV remote not by the u-verse box and it was asked that.

 

 

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Message 1 of 49
Expert
Solution
Accepted by ACE - Master (ACE - Master)
Accepted by dhascall
‎09-30-2015 1:39 AM

Re: Disable Press Ok To Watch

initial515 - No, there is no way to prevent the screen saver. Sounds like you are having the most trouble with it when power up. How would you like to try something that has not been suggested before?

When you press the power button, the remote sends a power toggle IR first for the STB, then for the TV. You will see the screensaver if the STB was previously on & you just turned it off or the STB did not see the IR to turn it on.

I wonder if it would work better for you if it turned on the TV first. If you would like to try it, program the remote as follows -
Press ATT/OK buttons simultaneously for a second then 977 -TV - ATT- Enter (bottom right).

Please let me know if that turns on the STB more reliably.

The other two reasons the screen saver comes on are if a menu is left up or there is no input in about eight hours. These should only require an OK activation infrequently.
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Message 2 of 49
Mentor

Re: Disable Press Ok To Watch

 

It's been nearly a year since this thread was solved.  After all this time, it appears as though the problem persists.  We are constantly required to acknowledge this floating bubble popup by pressing the OK button.  It is so seriously annoying that a certain near earth orbit alternative will be getting a good look.  March 2015.

 

-weq

 

 

Message 3 of 49
Expert

Re: Disable Press Ok To Watch


@weq92f wrote:

 

It's been nearly a year since this thread was solved.  After all this time, it appears as though the problem persists.  We are constantly required to acknowledge this floating bubble popup by pressing the OK button.  It is so seriously annoying that a certain near earth orbit alternative will be getting a good look.  March 2015.

 

-weq

 

 


Can't do anything about it as that's what gets ATT the Energy Star for it's equipment. Smiley Wink

 

Chris
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Message 4 of 49
ACE - Master

Re: Disable Press Ok To Watch

Hi @weq92f - help me understand.  When are you seeing this "Press Okay" menu?  When 1) you turn your TV on? 2) after a DVR program finishes playing or 3) after your U-Verse box has been on for 8 hours with no user input?  Please advise.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 49
Contributor

Re: Disable Press Ok To Watch

I can't speak for anyone else, but this thread is hardly "solved"! Not only do I often get the "Press OK" when turning on my reciever, or have my TV viewing interrupted (much more often than every 4 or 6 hours!), but I also get it when I turn the thing of!!! Seriously, this has been an issue with customers since AT&T got into the cable business, so why has nothing been done about it? I like this better than satellite TV, and it's cheaper than cable in my area, but I'm seriously considering just cutting my losses and going elsewhere. Has no-one at U-verse ever binge watched a TV series or had the TV on as they do housework? This really is a serious customer satisfaction issue that must be addressed!  

Message 6 of 49
Expert

Re: Disable Press Ok To Watch

It is very irritating when you have a problem. But, the Press OK screen is a symptom, not the disease.

 

The Press OK steps are necessary for two things -

 

1) The power toggle of both the STB and the TV and more can get out of synch(one off & the other or others on). The Press OK method is an effective way to restore synch.

 

2) If menus are left up too long you may get the image burned into your TV screen. The press OK has movement as a screen saver to prevent this.

 

I agree it should not come on after a period of inactivity. There should be an option for some people to option out. It is easily prevented by pressing any button - why not OK every once in a while?

 

The primary cause of generating the screen is the primary reason it is there. Find the way to hold the remote & holld it long enough to toggle the power on both the STB & the TV. After you have found a spot that works, it will become automatic.

Message 7 of 49
Contributor

Re: Disable Press Ok To Watch

Yes, I would love to have the "opt out" option for the screen saver.  I like to have the TV on for a noise buffer for my dog to prevent her from barking.  Having it time out doesn't solve my problem. I will be going back to my other provider if this doesn't get resolved soon.

Message 8 of 49
Contributor

Re: Disable Press Ok To Watch

This is especially frustrating when you can't find your Uverse remote.  Don't know how to get past the screen with my TV remote.  I was able to use it before they added the screen of death.

Message 9 of 49
Expert

Re: Disable Press Ok To Watch

@leanna66 - There is an OK button in the middle of the arrow circle on the STB itself that can be pressed to allow you to view. Or, push the power  button on the STB.

Message 10 of 49
Contributor

Re: Disable Press Ok To Watch

Thank you.  That's very helpful. 

Message 11 of 49
Contributor

Re: Disable Press Ok To Watch

I have to provide current customer feedback/dissatisfaction with this annoying feature. The screensaver comes on in less than 3 hours!! I, too, leave my TV on for my dog. It keeps him calm while I'm at work. I come home after only 6 hours, and he's stressed and crying, because there is dead silence. He's grown up from a puppy (14 yrs old) with the calming sound of the TV. Fix this problem AT&T. It is not right to expect your customers to have to fix it.

TWC never had issues with syncing between TV & STB. Why is this a challenge for AT&T? Why does AT&T feel the customer should go in with crazy combos of button pressing & codes to sync? Why is AT&T not accepting accountability for poor service and fixing it on their end? Why has this "feature" not been made an option?

It is now 2017, and this has most definitely NOT been resolved, as indicated. Obviously, the customers are NOT satisfied or happy. Come on AT&T! Get with the program take out this "feature" by resolving YOUR sync issues; not the customer's sync issues.

The ball remains in AT&T's court.
Message 12 of 49
ACE - Expert

Re: Disable Press Ok To Watch

TWC's set tops always broadcast content, they don't have a standby mode.  This means that they're always consuming power decoding streams, etc. In order to reduce network and power consumption, AT&T boxes go an offline state after 8 hours when actively broadcasting content.  Additionally, they go into a screen saver state after a few minutes if paused or on a menu (looks the same on the screen, but the internal receiver state is different).

Because TWC set tops don't have a standby mode, they can't get out of sync with the TV.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 49
Contributor

Re: Disable Press Ok To Watch

Thank you for the explanation; it tells me you know the cause of the issue. Now we, your customers, are waiting for a fix to this issue.

I should be the only one who decides when to turn my TV off. Period. An outsider has no right to place my belongings on their chosen time schedule, especially an obviously erratic one at that! I have had the screensaver appear in 3 hours! You say 8. Moot. If I want to binge watch for 48 hours uninterrupted, that should be my choice.

Again, the ball remains in AT&T's court!
Message 14 of 49
ACE - Expert

Re: Disable Press Ok To Watch

I understand the situation that you view as a problem.  However, I am not, nor do I speak for, AT&T.  This system was designed by Microsoft as the "MediaRoom" system and as far as I know, every implementation works this same way.  Maybe Ericsson has changed it since they bought it, but I don't know.  It is likely that AT&T will be looking for a different system should they decide to even continue the terrestrially provided IPTV system (which many expect them not to.  I am actually among those that believe they will continue it in some form).

 

What kind of ball is this anyway?

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 49
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