09-13-2011 7:26 PM
Solved! Go to Solution.
09-11-2013 10:40 AM
09-11-2013 12:28 PM
I have no issues viewing live TV on either box. Recording seems to be fine because I can watch anything I've recorded on the DVR box with no freezes, even the same shows that had freezing on the non-DVR box.
The RG is connected to the wall via coax cable in the bedroom. The DVR box is connected to the wall via coax in the living room. Non-DVR box (also in bedroom) is connected to RG via ethernet cable.
I may try swapping locations. If that doesn't work, I'll do a factory reset, but I'll need to wait til the wife watches the Face/Off she recorded. Thanks.
09-11-2013 1:03 PM
09-12-2013 8:30 AM
Update: Swapped the cat5 ethernet cable with a different one. We've watched three recorded shows and encoundered only one brief freeze. It was in the same spot so could have been a momentary glitch in the broadcast. So far this looks solved. Wil update if any more problems. Thanks all for the advice!
09-18-2013 5:03 PM
Well, it was fun while it lasted. Tonight the stuttering si back and worse than ever. I will try swapping locations and factory resetting STB and see what happens.
09-18-2013 5:21 PM
09-19-2013 2:05 PM
01-23-2015 8:42 AM
I need someone who has information to get this resolved TODAY to please offer assistance.
It has been almost a full day since I sent the attached message to Support as instructed here in the tech docs I was led to after two days of pointless troubleshooting on my own since the support docs all say the same thing,and automated "troubleshooting" apps don't even report the correct info. All make it difficult to get to anyone who can actually help.
My issue is the same as here, but not on dvr or recording. I have no recordings, have not recorded, and only have issue with TV
I need any techs or members who can offer direction and a telephone number, or who can invite someone with authority to pay attention to this to respond. The ball is in ATT court. I am not troubleshooting anythig else, they need to, for once take the initiative to please a very long time customer, and this needs to be remedied today. Thanks.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
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