09-13-2011 7:26 PM
Solved by: Go to Solution.
10-03-2011 2:42 PM
GREAT news! Someone from T2 Support came out today and as far as I can tell, the problem is fixed. For anyone experiencing these problems, here is all he did:
1) Replaced the router with a new, black, 2Wire 3801HGV RG
2) Replaced our DVR box with a new, black one (looks about the same) with a 500GB HDD
He said the new router is much better... Apparently our line was running at 80% capacity even when we weren't doing anything. Now it runs at 50% baseline, just by changing the router. /shrug
Also, he said the new DVR has a "buffer" of sorts when recording, which eliminates a lot of recording errors.
Again, all he really did was to swap out 2 pieces of "functional" hardware with updated versions!! Keep this in mind if you have similar problems!!!
Just FYI, here are the new and improved screenshots from UV Realtime post-appointment:
09-11-2013 10:40 AM
09-11-2013 12:28 PM
I have no issues viewing live TV on either box. Recording seems to be fine because I can watch anything I've recorded on the DVR box with no freezes, even the same shows that had freezing on the non-DVR box.
The RG is connected to the wall via coax cable in the bedroom. The DVR box is connected to the wall via coax in the living room. Non-DVR box (also in bedroom) is connected to RG via ethernet cable.
I may try swapping locations. If that doesn't work, I'll do a factory reset, but I'll need to wait til the wife watches the Face/Off she recorded. Thanks.
09-11-2013 1:03 PM
09-12-2013 8:30 AM
Update: Swapped the cat5 ethernet cable with a different one. We've watched three recorded shows and encoundered only one brief freeze. It was in the same spot so could have been a momentary glitch in the broadcast. So far this looks solved. Wil update if any more problems. Thanks all for the advice!
09-18-2013 5:03 PM
Well, it was fun while it lasted. Tonight the stuttering si back and worse than ever. I will try swapping locations and factory resetting STB and see what happens.
09-18-2013 5:21 PM
09-19-2013 2:05 PM
01-23-2015 8:42 AM
I need someone who has information to get this resolved TODAY to please offer assistance.
It has been almost a full day since I sent the attached message to Support as instructed here in the tech docs I was led to after two days of pointless troubleshooting on my own since the support docs all say the same thing,and automated "troubleshooting" apps don't even report the correct info. All make it difficult to get to anyone who can actually help.
My issue is the same as here, but not on dvr or recording. I have no recordings, have not recorded, and only have issue with TV
I need any techs or members who can offer direction and a telephone number, or who can invite someone with authority to pay attention to this to respond. The ball is in ATT court. I am not troubleshooting anythig else, they need to, for once take the initiative to please a very long time customer, and this needs to be remedied today. Thanks.
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