DVR skipping

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DVR skipping

Just got a replacement DVR after the first one we had failed. This one worked well for a couple of days, but now it's skipping every minute or so. It makes it unusable. I tried rebooting the DVR and it fixed the issue for a day or so, then it started again. It will go as long as maybe 2-3 minutes without skipping. What gives????

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ACE - Expert

Re: DVR skipping

Try this to see if it'll fix it:

 

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck Smiley Wink

 

Chris

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Community Support

Re: DVR skipping

Hi @pistorin 

 

I'm sorry to hear your new DVR unit is skipping but, we'll be glad to help you. I noticed mibrnsurg suggested performing the Non-Destructive disaster recovery. Did this help eliminate the skipping issue with your DVR?- MorganCS
- ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

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