08-07-2014 3:50 PM
So, I did the unplug, wait 30 seconds and replug DVR thing three times. When the DVR finished rebooting, all I got was a red X and an 8 right below it. What is going on?
08-07-2014 4:20 PM - edited 08-07-2014 4:22 PM
After doing the non-destructive recovery and it still has that red X and the number 8, I am sad to say that it may be an issue with the DVR. You can try to reboot the DVR once more by unplugging the power and plugging it back to see if it comes up. I am so sorry about that, but if you are still having issues I will be happy to help get it replaced. I will send you a private message to help with that.
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12-13-2014 3:00 PM - edited 12-13-2014 3:03 PM
03-04-2016 6:53 PM
We have had U-Verse for 2 months, and have been dealing with this the entire time. I have performed the reset, 3 times, had AT&T check the signal twice, and, am now, attempting the "major" reboot. Everytime I get in touch with a service agent, it seems like they try to not replace the box. They have me do everything but replace the box. Getting tired of this. Cannot recommend AT&T, until I get this remedied. I will post my response to the "major" reboot.
03-05-2016 12:53 PM
So, still does not work. I will attempt to get AT&T to replace the box. If not, I am done with this service. Good luck to anyone with this issue.
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