08-07-2014 4:20 PM - edited 08-07-2014 4:22 PM
After doing the non-destructive recovery and it still has that red X and the number 8, I am sad to say that it may be an issue with the DVR. You can try to reboot the DVR once more by unplugging the power and plugging it back to see if it comes up. I am so sorry about that, but if you are still having issues I will be happy to help get it replaced. I will send you a private message to help with that.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
12-13-2014 3:00 PM - edited 12-13-2014 3:03 PM
03-04-2016 6:53 PM
We have had U-Verse for 2 months, and have been dealing with this the entire time. I have performed the reset, 3 times, had AT&T check the signal twice, and, am now, attempting the "major" reboot. Everytime I get in touch with a service agent, it seems like they try to not replace the box. They have me do everything but replace the box. Getting tired of this. Cannot recommend AT&T, until I get this remedied. I will post my response to the "major" reboot.
03-05-2016 12:53 PM
So, still does not work. I will attempt to get AT&T to replace the box. If not, I am done with this service. Good luck to anyone with this issue.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!