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DVR record options aren't showing up and cant record any live tv

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DVR record options aren't showing up and cant record any live tv

I recently joined uverse and got just a basic tv bundle but since day one i havent been able to record anything.  Pressing the button on the remote doesnt do anything and when i try going into the info page and recording from there, the recorded tv options arent there at all.  I've done all the reboots and customer support has even sent me a new box which didnt change anything.  But ive been reading that there is a setting for turning the dvr function on/off.  Does anyone know how to turn it on/off?  

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ACE - Professor
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎09-30-2015 1:39 AM

Re: DVR record options aren't showing up and cant record any live tv

If you have the U-Basic plan the reason that you can't record is that plan doesn't have a DVR.

You must have U-Family or higher package to have a DVR.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Guru

Re: DVR record options aren't showing up and cant record any live tv

Or pay an extra $15 for a DVR
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