DVR program guide information is incorrect

Tutor

DVR program guide information is incorrect

I have set my DVR to record Antiques Roadshow on WBIQ in Birmingham, Alabama, zip code 35216 in the Central Time Zone for years. Starting about a month ago, the program recorded at the time denoted was NOT Antiques Roadshow that was described in the program guide. This week, it was not even Antiques Roadshow, but a documentary about deaths in the Civil War. I have reported the problem to the TV station and to AT&T Uverse. I finally got AT&T Uverse to refer the problem to a supervisor with a promise to keep me updated. I have heard nothing. I am about to appear on a broadcast, and I want to make sure I get it recorded. HELP!

Message 1 of 15 (786 Views)
ACE - Expert

Re: DVR program guide information is incorrect

macherb - From time to time there are errors in the guide. It really is critical that it be correct. If it is not it is seriously disappointing.

Some time ago I experienced the same problem with my PBS station. But, I have not seen it happen for that some time.

My suggestion is that you take extra effort to catch your important episode. Schedule a series or single for each showing that you can find & schedule a manual (by time) for the regular time slot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 15 (783 Views)
Tutor

Re: DVR program guide information is incorrect

Thanks for your suggestions and empathy. I will do some more coordinating with Alabama Public Television. They are frustrated with AT&T, too, as the try to get the problem fixed. I'm sure we can find a workaround as we continue to complain.
Message 3 of 15 (782 Views)
ACE - Expert

Re: DVR program guide information is incorrect

I just remembered - They say on every every episode, You can watch any episode any time at PBS.org.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 15 (779 Views)
Tutor

Re: DVR program guide information is incorrect

Good idea as a fallback. I'm part of this "I want it first" generation, even though I'm 66.
Message 5 of 15 (780 Views)
ACE - Expert

Re: DVR program guide information is incorrect


macherb wrote:

I have set my DVR to record Antiques Roadshow on WBIQ in Birmingham, Alabama, zip code 35216 in the Central Time Zone for years. Starting about a month ago, the program recorded at the time denoted was NOT Antiques Roadshow that was described in the program guide. This week, it was not even Antiques Roadshow, but a documentary about deaths in the Civil War. I have reported the problem to the TV station and to AT&T Uverse. I finally got AT&T Uverse to refer the problem to a supervisor with a promise to keep me updated. I have heard nothing. I am about to appear on a broadcast, and I want to make sure I get it recorded. HELP!


Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your Guide schedule problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

They have gotten Guide schedule problems fixed in the past.  Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 15 (739 Views)
Tutor

Re: DVR program guide information is incorrect

This group denied all knowledge. Said they only entered what the station sent them. 

Message 7 of 15 (664 Views)
Tutor

Re: DVR program guide information is incorrect

Turns out that there is a "middle man" that enters the listing date supplied by the station into the Uverse database. Bad, bad employee was slacking off and not entering the data correctly. All is supposed to be remedied. 

Message 8 of 15 (663 Views)
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ACE - Expert

Re: DVR program guide information is incorrect

The data for the U-verse program guide is supplied by a third party vendor, this is your "middle man".  That vendor takes the information from the channels/stations and collects it and provides AT&T with datasource to use.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 15 (648 Views)
Tutor

Re: DVR program guide information is incorrect

Didn't I say that?
Message 10 of 15 (643 Views)
ACE - Expert

Re: DVR program guide information is incorrect


macherb wrote:

Turns out that there is a "middle man" that enters the listing date supplied by the station into the Uverse database. Bad, bad employee was slacking off and not entering the data correctly. All is supposed to be remedied. 


It's supplied by FYI Television, not a specific 'bad' employee, and ATT can not check every Guide description or entry.  They have problems w/syntax, spelling and not finishing sentences, but I guess they are in the price range ATT wants to pay. Smiley Mad

 

http://fyitelevision.com/

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 15 (630 Views)
ACE - Expert

Re: DVR program guide information is incorrect


mibrnsurg wrote:

 

It's supplied by FYI Television, not a specific 'bad' employee, and ATT can not check every Guide description or entry.  They have problems w/syntax, spelling and not finishing sentences, but I guess they are in the price range ATT wants to pay. Smiley Mad

 

http://fyitelevision.com/

Chris



I wonder how much work they do on the stuff they get from the channels.  You know that the program information has to arrive at FYI electronically.  They may have to edit down the information that comes from the channels for space, but I'd say 90% of the issues are carelessness on the original program provider, not FYI.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 15 (626 Views)
ACE - Expert

Re: DVR program guide information is incorrect


JefferMC wrote:

mibrnsurg wrote:

 

It's supplied by FYI Television, not a specific 'bad' employee, and ATT can not check every Guide description or entry.  They have problems w/syntax, spelling and not finishing sentences, but I guess they are in the price range ATT wants to pay. Smiley Mad

 

http://fyitelevision.com/

Chris



I wonder how much work they do on the stuff they get from the channels.  You know that the program information has to arrive at FYI electronically.  They may have to edit down the information that comes from the channels for space, but I'd say 90% of the issues are carelessness on the original program provider, not FYI.

 


If it was coming like that from the stations/networks, people would be fired for some of the incompetent errors that occur.

 

In the case of incorrect info for "Off The Record" (about politics in MI) on public TV in MI, they reported a one-time only program from a religious origination in NC.  Twice I had to get this fixed.

 

I've checked a number of errors on the Guide w/Titan TV and Titan TV was correct.Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15 (614 Views)
ACE - Expert

Re: DVR program guide information is incorrect

Confusing the content from two different channels (not owned by the same people) probably wouldn't be the channel's fault.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 15 (604 Views)
ACE - Expert

Re: DVR program guide information is incorrect

[ Edited ]

JefferMC wrote:

Confusing the content from two different channels (not owned by the same people) probably wouldn't be the channel's fault.

 


Confusing a weekly program, on many public stations here in MI, by giving the description of a one time only program from 7 years ago, on a religious channel, is incompetent on FYI's part. Smiley Mad

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 15 (589 Views)
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