I have two receivers. This is a problem that occurs with the second receiver.
When I set up a recording and hit "Record," it pauses for several minutes. If I press any button on the remote, it says "The DVR system is working. Please try again." When I attempt to delete a recording, it will freeze up when I press "Delete." The menu screen only goes away when I turn the receiver off.
I have restarted both the receiver and modem a few times before, but this has no effect. The problems persist.
Another thing I notice: sometimes the recordings will be listed as "No Info Available" instead of the program titles.
Has anyone experienced a problem like this before with their DVR?
Hey @CourtSport, we're sorry about the service interruptions you are experiencing with your DVR. We'd be glad to help you diagnose the issue and make the recommendations to resolve this. Check out this Troubleshooting DVR thread for some steps on resetting your device.
Start with the Power Cycle (which is simply unplugging and plugging), then you can move to the Non-Destructive Recovery. If you are still experiencing issues with you DVR after that, perform a Disaster Recovery. Performing the disaster recovery will revert the device to its original factory state so it will remove recordings on the device.
***If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
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In the meantime, let me know if you have any other questions or concerns!
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