AT&T Community Forums

DVR not recording

DVR will not record scheduled or unscheduled shows. On the recording schedule it shows that they are recording, but they are not. When you go to recorded TV nothing has recorded and the red recording light is not illuminated.

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Accepted Solution

Official Solution

aviewer

Expert

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10.1K Messages

10 years ago

donald_lori - You could call in for a replacement - They can test remotely or you could do a couple of things -

Is the DVR connected to the RG cat5 (if you do not have pair bonding). If not can you do that.

Try a whole house reboot. Pull the power on RG, DVR, STBs, WAPs.
Replug RG, wait for all green
Replug DVR, wait for viewing
Replug other STBs.

Last resort - reload your DVR software - this will erase your recordings but may well fix it for future.

You must do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

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MorganCS

Former Employee

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549 Messages

10 years ago

Hi @donald_lori

Just checking up on your post, I noticed aviewer provided some great suggestions to help with this issue. How is your DVR working right now?

- MorganCS
- ATTU-verseCare

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donald_lori

Tutor

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2 Messages

10 years ago

I just unplugged everything and let it reset and now it seems to work.

Thanks everyone!

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puck1959

Contributor

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1 Message

10 years ago

Your instructions for last resort was the only thing that finally worked for me. Lost all previous recordings but now seems to work. If this happens again, at least I know now that it was the the main DVR (the one that contains the hard drive). I will have it replaced. if it happens again.

AT&T Uverse = bad equipment+bad service.

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mibrnsurg

Expert

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20.4K Messages

10 years ago

Actually there is no need to lose your recordings and do a Disaster Recovery in the future:

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery (above). 😉

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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