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Continuous banner bottom of screen

Continuous banner bottom of screen

My dad turned on uverse TV this morning and now has a continuous banner at the bottom of every channel. The banner is advertising for yahoo finance, hulu, flicker, youtube...
This us very anyone as the banner blocks the news banner on the bottom of the page. When he talked to the ppl at uverse they told him in order to remove this ad banner the community has to request it. This is ridiculous we already pay for channels that have advertising, why add to it with a continuous ad banner?
Is there a way for him to get ride of it or is Changing his tv service provider the only way?
He has already tried to reboot by unplugging, no good.
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Message 1 of 20
ACE - Expert

Re: Continuous banner bottom of screen

WOW!  That's a new one.  Is it on EVERY channel, both local and pay channels or on specific channels?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 20
ACE - Expert

Re: Continuous banner bottom of screen

Does your dad have U-verse Basic?

 

Can you send us a picture of it?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 20
Professor

Re: Continuous banner bottom of screen

The community has to request it? Hmm. Weird. If you have multiple TVs, are all of them affected?

Is this a smart TV by any chance?

I saw one before where he could see "update TV settings" in the backgroud while watching a regular programming. 

Message 4 of 20

Re: Continuous banner bottom of screen

Yes, the ad banner on the bottom of every channel.
Message 5 of 20
ACE - Expert

Re: Continuous banner bottom of screen

We're going to need to see a pic of this phenomenon.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 20
ACE - Expert

Re: Continuous banner bottom of screen

What brand of TV does your Dad have?  I was just looking (Googling) this issue and someone stated that on their Samsung, there's a "store demo" setting and a "home" setting within the TV settings that caused a banner at the bottom of the screen.  Changing from demo to home made the banner go away.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 20
ACE - Expert

Re: Continuous banner bottom of screen


@RiverDweller wrote:
Yes, the ad banner on the bottom of every channel.

Why, out of all the questions we asked in this thread, did you only choose to answer this one? 

Again, please provide a picture.  Please provide the brand/model of the TV.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 20

Re: Continuous banner bottom of screen

He pays for all the channels, he doesn't like to see something he can't watch.
Nope, I thought about it but forgot. It's gone now, it was like a test subject?
Message 9 of 20

Re: Continuous banner bottom of screen

Only 1 tv, not a smart tv.
Message 10 of 20

Re: Continuous banner bottom of screen

I only answered that 1 q because it was the only one posted at the time. And I am sorry for looking for an answer and forgetting about the proof in picture detail. Hey, I'm new here Smiley Happy
Message 11 of 20
ACE - Expert

Re: Continuous banner bottom of screen

So the "banner" in question is now gone? 

 

"Cool......mystery..."  said the Sonic guy.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 20
ACE - Expert

Re: Continuous banner bottom of screen

The picture request wasn't so much about proof, as to see how it sat on the screen, what it covered, etc.  Sometimes you can tell a lot from a picture.  It still would be nice to know the model of that TV.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 20

Re: Continuous banner bottom of screen

Visio, I think that's the spelling
Message 14 of 20

Re: Continuous banner bottom of screen

No kidding, I'm still picking brain, it's bound to happen again.
Message 15 of 20
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