Confirmed: vip2250 fixes surround sound audio dropouts!

Mentor

Confirmed: vip2250 fixes surround sound audio dropouts!

I had a vip1225 hooked up via HDMI to an Onkyo receiver (HT-S8400 to be specific) and I had problems with audio dropouts on surround.  Every few seconds, for a fraction of a second, the audio would drop.  It drove me nuts and I tried everything to fix it.. I tried different (new) HDMI cables, and even a different home theater system!   In the end, I had to keep it on stereo.

 

I went over and over this with UVerse support.  They kept wanting to send me to the paid support line for help configuring my home theater system and out of four techs I spoke to, none ackowledged hearing anything about audio dropouts over HDMI with surround.  In fact, they kept insisting that I plug the HDMI straight to the TV and I kept having to explain my TV is a stereo device, not a surround device so it's not a good test.  They also immediately started jumping on the bandwagen saying surround sound is out of scope.  I saw a couple of posts about the vip2250 fixing this issue but none of the techs would entertain that idea.

 

Finally I pled my case to a very nice agent in billing who had to go WAY out of her way to get me a vip2250.  Hooked it up and sure enough all audio dropout problems are resolved!

Message 1 of 129 (8,032 Views)
Scholar

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

Yeah, my second is now in a huge gaping void.

Message 46 of 129 (3,710 Views)
Scholar

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

[ Edited ]

Hi Ender519, you can put the food you'd like to roast or slow cook under the bottom of the VIP2250. Robot LOL

 

If I think it's necessary, I'll add tags to postings

Message 47 of 129 (3,709 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

Thanks to all of you my audio HDMI dropout problem is gone. I just got the Motorola VIP2250 after jumping through some hoops to get it and WOW what a difference. No more HDMI audio dropouts and the 5.1 Dolby Digital is awesome. There is also a 500 GB hard drive instead of the 160 GB in the VIP1216 that I had before. I am using a Marantz AV8003 processor. I had borrowed a Cary Audio Cinema 12 from a friend of mine and had HDMI stutter and audio drop outs with it also when I was using a Motorola VIP 1200. There is also a Motorola VIP2200 (without DVR) but I was told by Tier 2 that they do not have it yet. I suspect that the VIP 2200 will also correct the HDMI dropout problem.

 

My previous work around had been to use the toslink digital output from my Motorola VIP1216 to my Marantz AV8003 as that did not have any audio dropouts but my preference was to use HDMI audio to my Marantz processor and now I can. Thanks again to all of you.

Message 48 of 129 (3,619 Views)
Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I have vip2250 connected to Plasma Panasonic TV via Onkyo TX-SR674 using HDMI cable.  My problem is that when I turn on my TV and audio receiver it takes 10mins before the sound and picture is displayed on the TV.  I am not sure how to troubleshoot this issue.  On vip2250 green light, yellow light and blue light are ON from the beginning which indicates that everything is normal on the receiver.  I was wondering if it has to do with some sort of HDMI handshaking between the devices.  I appreciate any help or comments on this issue.  Thanks.

Message 49 of 129 (3,584 Views)
ACE - Expert

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

go4gusto - 10 minutes is certainly ridiculous.
You can try connecting directly to the TV. You have two HDMI cables. Try both to see if one is a problem. You can try analog connection between the STB and the receiver.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 50 of 129 (3,575 Views)
Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I installed the VIP 2250 Thursday night, took about an hour, the box could not connect to the Uverse system for some reason. Eventually, once I was online with tech support, it worked. Have been having the same rebooting problem every day since then. The box is in an enclosed area, but has all the suggested clearances that were in the instructions. This is my fourth box in less than a year, so I was glad to get the upgrade without having to pay more. It is hooked via HDMI, Can't believe it is overheating, since we only watch it for 4-5 hours a day, and it arbitrairily picks a rebooting time, not necessarily at the longest period of usage. Is this possibly a softwre glitch that might be resolved in the near future? Otherwise, very pleased.

Message 51 of 129 (3,836 Views)
Expert

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I also have a Motorola VIP 2250 connected to an HDTV using an HDMI cable.  It is not in an enclosed are, and I have not noticed any real overheating.  I also do not experience any periodic rebooting of the the box.

Message 52 of 129 (3,833 Views)
Scholar

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

Mine doesn't reboot, but will just freeze instead which then requires a reset.  I can only think that once summer arrives, and folks with the VIP-2250 that don't have A/C are going to be experiencing a lot more issues.  My box 2250 does get pretty warm, even in the cool temps we're having right now.

 

Message 53 of 129 (3,832 Views)
Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I should clarify, mine doesn't reboot either, either freezes or everything just disappears, then have to restart it manually. I've done a factory restore, still happens.

Message 54 of 129 (3,830 Views)
Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I have a 2250. It still has a dropout. And now there is a three second audio delay when changing channels. AT&T SERVICE IS ATROCIOUS! No solutions despite hours on the phone with tech support.
Message 55 of 129 (3,741 Views)
Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

NO IT DOESN'T. STILL HAVING PROBLEM. I WISH I COULD SWITCH PROVIDERS.
Message 56 of 129 (3,741 Views)
Mentor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

The three second delay (at least on my system) is the negotiation for surround sound between U-Verse and the home theater, and is completely normal.  As for the dropouts, I haven't experienced a single one since switching the vip2250, so not sure what's going on there.  Beyond the obvious stuff (different HDMI cable), you can try tweaking settings on your home theater system, or failing that, you may be able to run optical TOSlink surround sound and change the HDMI input to use that sound instead on your receiver.

Message 57 of 129 (3,720 Views)

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

The VIP 2250 fixed my audio dropouts!! I still have the 2 second delay of sound while switching channels though but that's alright. I have a Onkyo NR-609 and I'm watching everything in 5.1. It was very easy for me to convince tech support to send me a new replacement for my VIP 1225. It's much more smaller and matches with all my other components that are black. However it gets warm VERY slightly. It's not very hot because it's in an open space, but it's definetely warmer than the VIP 1225. Hope this helps.
Message 58 of 129 (3,672 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

sound drop offs have been cured with the new receiver but I swapped that for lock ups and reboots about once a day using HDMI...last night I swapped out for the RGB and separate (analog) audio...I'll see if this stops the lock ups...picture right now is quite a bit "redder" and the sound is louder (but may be because the red/white analog audio isn't surround...

 

Bill

Message 59 of 129 (3,628 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

mine is the Cisco ISB7500...

Bill
Message 60 of 129 (3,627 Views)
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