Confirmed: vip2250 fixes surround sound audio dropouts!

Mentor

Confirmed: vip2250 fixes surround sound audio dropouts!

I had a vip1225 hooked up via HDMI to an Onkyo receiver (HT-S8400 to be specific) and I had problems with audio dropouts on surround.  Every few seconds, for a fraction of a second, the audio would drop.  It drove me nuts and I tried everything to fix it.. I tried different (new) HDMI cables, and even a different home theater system!   In the end, I had to keep it on stereo.

 

I went over and over this with UVerse support.  They kept wanting to send me to the paid support line for help configuring my home theater system and out of four techs I spoke to, none ackowledged hearing anything about audio dropouts over HDMI with surround.  In fact, they kept insisting that I plug the HDMI straight to the TV and I kept having to explain my TV is a stereo device, not a surround device so it's not a good test.  They also immediately started jumping on the bandwagen saying surround sound is out of scope.  I saw a couple of posts about the vip2250 fixing this issue but none of the techs would entertain that idea.

 

Finally I pled my case to a very nice agent in billing who had to go WAY out of her way to get me a vip2250.  Hooked it up and sure enough all audio dropout problems are resolved!

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Tutor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I can also confirm that the VIP 2250 completely eliminated dolby digital audio dropouts from my Onkyo TX SR707 receiver. We have two STB's in our home a VIP2250 and VIP1200. Originally, I had the VIP1200 attached to my Onkyo and it suffered the audio dropout  problem unless the Dolby Surround was switched off in the settings.  I switched the boxes and voila, the dropouts are 100% gone.

 

I know that the Onkyo AV receivers are notoriously sensitive to switches in dolby surround to stereo signals. When I had Directv service, I experienced constant clicking noises when the source switched from a Dolby Digital to a 2 channel stereo stream until an Onkyo firmware upgrade eliminated the clicks.

 

Now the only issue I have with the VIP 2250 is intermitent box lock ups that require a reboot. It's hard to troubleshoot because it is not a specific operation that causes it. I have made sure to completely elevate the box to help reduce heat. But hopefully this problem can be remedied with software updates. 

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Contributor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I would also like to confirm that the vip2250 has corrected this issue. I have dealt with this issue after upgrading my Onkyo Receiver about a year ago.

 

With the vip1225, Digital Stereo channels would consistantly drop in and out and I would have to use the "Stereo" setting for these channels/recordings. Dolby Digital would take 2-3 seconds to "lock" on and turn back on after fast forwarding a dvr show or unpausing live tv. All of these issues are now corrected after upgrading from the 1225.

 

I have been waiting for a fix for a long time and earlier this week the sound was annoying me and I decided to Google for a fix again. I stumbled onto this thread and immediately called ATT Technical Support. After speaking with them for 30 minutes, they sent me the upgrade box for free with overnight shipping. Today, I can now confirm with all of you and I registered just to post this in hopes more people see this and fix this annoying problem.

I did experience a different issue after installing the new box ( http://forums.att.com/t5/Receivers/VIP-2250-does-not-recognized-built-in-DVR/td-p/2988347 ) and recommend bookmarking this for when you receive your upgraded box.

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Expert

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

This is good that we now have at least 3 people who say the VIP2250 fixed their audio dropout problem. However, all of you have Onkyo AV receivers. I would like to see some other people who have audio dropout problems with other brands also post their findings.
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Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

[ Edited ]

sitting here on the phone with AT&T service...technical service and now sales...the runaround...they are currently trying to find out if the Motorola VIP 2250 can be used in my area (suburbs of Chicago, il)...I currently have a Cisco receiver...man this is frustrating...AGAIN! (I have been calling off and on for 4 years with this issue)

 

Bill

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Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I am being told they can't request this specific receiver that I get what I get...

I will report back should I get the VIP 2250 AND it fixes my issues 

I have Panasonic Home Theater and Plasma Television...

 

Bill

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Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

I am at 1 hour and 12 minutes right now and on my 4th "technician" although she is making the most headway with my problems...she tells me the Cisco receiver is known for this issue and it should be replaced with the Motorola,,,keeping fingers crossed

 

Bill

Message 21 of 129 (5,380 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

my service technician (what a thinng to spring on her for a Monday ) said she cannot specifically get me a Motorola VIP 2250 but she can request it in the notes field...then my order will go to shipping and they will send me what they send me...

 

I will keep you all apprised on what transpires and/or if this fixes the issues on a non Onkyo recievered Home Theater and the digital audio drop off...

 

Bill

Message 22 of 129 (5,374 Views)
Mentor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

For whatever it's worth, I tested surround sound via HDMI from vip2250 on my friends's Yamaha and it works  Smiley Happy   Of course, I didn't test that receiver with the vip1225 so I can't really say it's a "fix".

Message 23 of 129 (5,365 Views)
Mentor

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

Silversport -  it is important to note that support cannot directly order you a vip2250 unless you pay an upcharge.  Otherwise your order goes to a warehouse where I'm betting the person shoving DVR's into boxes couldn't possibly care less about you wanting a 2250 than he already doesn't.  You would need to speak to billing to get anywhere with that if you don't receive the 2250 as a replacement.  Billing has the power to order you a 2250 as an upgrade and then nix the upgrade charge, in effect giving you a fix for your problem.

Message 24 of 129 (5,361 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

thank you for that...I believe that is what they are trying to do...I was told that my teck would check to see exactly what receiver they were sedning out (after making the information known in the note field) and if it was not the VIP 2250 she would cancel it so it isn't sent and call me.

 

I received no call so as I mentioned before...fingers crossed...Smiley Wink

 

Bill

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Scholar

Re: Confirmed: vip2250 fixes surround sound audio dropouts!


gpeaslee wrote:

Have you noticed any difference in operating the vip2250 with the remote control? The reason I ask is that for me the vip1225 seems to have a very narrow IR reception window. If the remote is not pointed almost exactly at the box, the correct IR command will not register. Sometimes it will randomly change channels and last night, it muted the box. It would be great if this problem has been fixed in the vip2250 as well.


Yes, the 2250 has very much improved the receiver's IR port from the 1225 model - at least in my case.

 

Message 26 of 129 (5,340 Views)
Scholar

Re: Confirmed: vip2250 fixes surround sound audio dropouts!


SomeJoe7777 wrote:
This is good that we now have at least 3 people who say the VIP2250 fixed their audio dropout problem. However, all of you have Onkyo AV receivers. I would like to see some other people who have audio dropout problems with other brands also post their findings.

Mine seems to be fixed as well with the 2250, but I also have an Onkyo receiver.  However, something new I'm seeing with the 2250 is an HDMI error message that briefly shows on screen when I start my AV setup.  It then quickly disappears and I have no problem.  I have HDMI out from the 2250 going into my receiver, and then to the TV.  Everything starts up automatically with a Logitech remote.

 

Message 27 of 129 (5,340 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

well I won't be able to report if it works for me as yet since they sent ma a Cisco ISB 7500...over an hour and a half and more assurances than I have ever heard from AT&T and they STILL sent out the wrong box...

 

Bill

Message 28 of 129 (5,333 Views)
Expert

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

[ Edited ]

The Cisco ISB 7500 is just Cisco's version of the VIP2250. It also has the 2nd generation electronics just like the VIP2250, including the Broadcom CPU and other support chips.

You should try the Cisco ISB7500 and see if it fixes your issue.

Message 29 of 129 (5,322 Views)
Teacher

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

[ Edited ]

SomeJoe7777 wrote:

The Cisco ISB 7500 is just Cisco's version of the VIP2250. It also has the 2nd generation electronics just like the VIP2250, including the Broadcom CPU and other support chips.

You should try the Cisco ISB7500 and see if it fixes your issue.



SomeJoe7777,

 

Thank you...I will...I have to wait until after 8PM to hook it up according to the included paperwork...I'll report back in any event...(I had hoped this was a similar machine)

 

Bill

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