12-06-2011 7:07 PM
I had a vip1225 hooked up via HDMI to an Onkyo receiver (HT-S8400 to be specific) and I had problems with audio dropouts on surround. Every few seconds, for a fraction of a second, the audio would drop. It drove me nuts and I tried everything to fix it.. I tried different (new) HDMI cables, and even a different home theater system! In the end, I had to keep it on stereo.
I went over and over this with UVerse support. They kept wanting to send me to the paid support line for help configuring my home theater system and out of four techs I spoke to, none ackowledged hearing anything about audio dropouts over HDMI with surround. In fact, they kept insisting that I plug the HDMI straight to the TV and I kept having to explain my TV is a stereo device, not a surround device so it's not a good test. They also immediately started jumping on the bandwagen saying surround sound is out of scope. I saw a couple of posts about the vip2250 fixing this issue but none of the techs would entertain that idea.
Finally I pled my case to a very nice agent in billing who had to go WAY out of her way to get me a vip2250. Hooked it up and sure enough all audio dropout problems are resolved!
12-06-2011 7:09 PM
If that is the case you just pointed to a solution that a lot of people have been looking for. I hope you are right.
12-06-2011 7:22 PM
Trust me I looked forever for a solution, and I am very tech savvy
What I found was it took me over 3 hours of effort and exhausting every avenue with support. Normally to get your hands on a vip2250 you have to pay an upgrade fee of $105, but I had to convince them I wasn't after the extra space, I just wanted the newer box because as I correctly surmised, the chipsets in the 2250 are newer and the sound processing does not seem to have the same problems as the older models. Obviously, YMMV but I am listening to awesome 5.1 stereo now for the first time without dropouts
12-07-2011 2:24 PM
A word of caution: I believe there were several different technical problems lumped into the "surround sound audio dropouts" bucket. I am glad to hear that the VIP2250 fixes your issue. It may not fix everyone's, just as the Phase III update fixed it for others, and apparently not for you.
12-09-2011 1:47 AM
Motorola VIP1225 and VIP2250, I believe use media processing chipsets from different manufactures - can anybody confirm?
I see two Sigma Designs chips on the VIP2250 board - the entertainment network controllers; the symbols match the icon of the front page (it's early morning)
the speed of the 2250 box helps...
12-09-2011 6:19 AM
12-09-2011 8:35 AM
I was under the impression that the reason the 2250 fixes the problem had to do with a different sound processing chipset, rather than a faster overall CPU, but I suppose that could be it too. If the 2250 DOES have a faster CPU, I can tell you that it doesn't show in the UI. The menus aren't any faster, starting a recording isn't any faster, on demand isn't any faster loading up, in fact there is no perceivable difference in my experience except that there is more HDD space and that I can FINALLY use surround sound on everything.
12-09-2011 11:04 AM
If this is the fix, I wonder if ATT will willingly send out these new boxes to customers (who were having dropouts)?
12-09-2011 3:33 PM
12-09-2011 5:39 PM - edited 12-09-2011 5:41 PM
For all I know that could be it, but in any case, I wasn't the first person to note that the vip 2250 fixed that issue. There were at least a couple others which is why I pursued that solution through AT&T. Problem is, someone would post "Oh hey it's fixed after I got my vip2250" buried in one of the dozens of audio dropout threads without any context, and I felt this needed more direct attention.
I made this thread mostly because it fixed my issue, yes, but I suspect that it will fix others. The vip2250 is a different design, different size, different internal configuration, and my money says different chipset.
I'm not implying it will fix everyone but what I'd like to see is a couple of confirmations from others, and then if it fixes other people with the same general config (hdmi to receiver + surround sound) then maybe we have a fix for something that has plagued people for the last.. what.. 3 years?
12-13-2011 3:44 PM
Have you noticed any difference in operating the vip2250 with the remote control? The reason I ask is that for me the vip1225 seems to have a very narrow IR reception window. If the remote is not pointed almost exactly at the box, the correct IR command will not register. Sometimes it will randomly change channels and last night, it muted the box. It would be great if this problem has been fixed in the vip2250 as well.
12-13-2011 4:43 PM
Well I wouldn't know that because I use a URC remote control with an IR blaster now. But even before that, I never had the problem you are describing with the 1225 and the standard remote. Sorry
12-13-2011 5:40 PM
Yes, for our household it's better even with the standard silver remote. My recent Tech visitor related to me his experiences that the silver standard remotes will exhibit the same behavior.
The Silver remotes have a wide enough angle that in my living space with a new set of power cells it can turn on two boxes simultaneously in different rooms. I've also had it turn on the other unit while using other functions...
We've been given a black standard remote and the user experience is much improved.
Now these diagnostic questions belong over in the u-verse equipment - remote section of the board, but just to get you in a better direction to ameloirate or fix the problem you are having.
Does you VIP1225 box have TV2 Client version 2.1.2295.10 installed, because this update is supposed to have fixed the sluggish remote issues.
System information is here: Menu button options>system options , OK button
If it isn't the same version unplug your box, wait ten seconds and plug it in again, that should start an benign update process.
Does the initial post read almost exactly like your problem?
What type of remote are you using?
1) Do you have an HDTV with specials features like the Sharp Aquos, fluorescent lighting nearby?
2) you might try a piece of scotch tape over the IR receiver area to the right of the recording indicator. I'm not sure if it the matte or shiny kind a person is
3) new batteries
3) get a replacement black standard remote (Model S10-S1) or the point anywhere RF learning remote ($60?).
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.