Cisco wireless receiver known issue with playback of recorded content

Tutor

Cisco wireless receiver known issue with playback of recorded content

The wireless STB has a known issue that T needs to address. When viewing recorded content, either SD or HD, the message "Press OK to See Your Recording" appears about every 5 minutes in a white box at the bottom of the screen. The only way to rectify is to press OK, which brings you to the recorded content menu. You then have to select the show you are watching and press Resume Play.  Im returning this box for a refund.

Message 1 of 93 (10,064 Views)

Re: Cisco wireless receiver known issue with playback of recorded content


texasguy37 wrote:

Yes, the black screen is a known issue with U-verse, and they are working with Microsoft to resolve.  It's not a wireless receiver issue.


This is not just a black screen.  It is a black screen and no audio.  For me it happens only with the wireless STB, not with the wired DVR or the other three wired STBs.

 

Microsoft, eh?  I seem to recall that the OS in these boxes is Windows CE.  That OS dates back to the early 90's, doesn't it?

Message 76 of 93 (5,475 Views)
Contributor

Re: Cisco wireless receiver known issue with playback of recorded content

Can anyone from ATT respond to this issue? I am a new customer and having this problem on my wireless stb which is hooked to the main tv in the house used to watch recorded DVR programs. Very annoying. My tech actually told me this was a known issue when he installed the system (why ATT is selling hardware with know issues is beyond me).

 

The wireless box was the primary reason I switched to ATT due to the tv being located on a wall with a dead coax outlet. I need to know how long till a software fix is pushed to correct this bug. There isn't anything wrong with the connections or signal strength.

Message 77 of 93 (5,433 Views)
Voyager

Re: Cisco wireless receiver known issue with playback of recorded content

I had this exact same issue. Have been through 3 boxes. 2 techs. The last tech replaced the STB and WAP and still had the same issue. Called his manager and she had seen it before. So we tried 2 things....

 

1) reduced the available space to more than 10% free space - Still had the issue

2) removed any duplicate programs on series record. Everything that was on there more than once was removed. I didn't realize how many of these I had.

 

I haven't had the issue with any new recordings since we did that. It was just Sunday and I could be talking too soon, but it's worth passing along as others haven't had much luck either. All i know is that if it comes up again, i'm getting it replaced with a wired one because this is ridiculous. Let me know how it works for folks.

Message 78 of 93 (5,422 Views)
Highlighted
Contributor

Re: Cisco wireless receiver known issue with playback of recorded content

I have the same issue. Last night I tried several things. First I made sure the main box was actually on. When you turn off the box with the att button on the remote it turns the box off as well as the tv. So pressed the power button & left the glass door on my center containing the main open. The problem was resolved. So then I closed the door and the problem returned. Now i have housed the main box in an open shelf and the problem has not resumed. In my opinion it is defiantly a communication issue between the main & wireless boxes.
Message 79 of 93 (5,376 Views)

Re: Cisco wireless receiver known issue with playback of recorded content

To provide an update on my wireless box issues: have been running two boxes for a few weeks now: 1. The first installed one has two problems: (1) the press okay message/losing the DVR recordings, and (2) heavy interference from our 5.8 ghz telephone system. Any time we receive a phone call or make a phone call the box loses connection to the WAP for a minute 2. The second wireless box is upstairs (WAP is down near the first box) and has had ZERO problems with anything. So local signal interference appears to be critical in how these puppies perform, as others have already posted! I will probably return the one box that has all the trouble and keep the other one.
Message 80 of 93 (5,367 Views)

Alternatives may be coming...soon

It seems that our wireless STB's are doomed to problems.  I wonder if another answer might be here:

http://www.whdi.org/

Wireless HDMI could connect your wired STB to your TV wirelessly.  In addition--maybe--it might allow you to connect two TVs to the same STB, one attached directly to the STB via the component connectors and the other via wireless HDMI.  I don't know if this technology is ready for prime time, but it has promise!

Message 81 of 93 (5,369 Views)

Re: Alternatives may be coming...soon


FormerWillyb wrote:

It seems that our wireless STB's are doomed to problems.  I wonder if another answer might be here:

http://www.whdi.org/

Wireless HDMI could connect your wired STB to your TV wirelessly.  In addition--maybe--it might allow you to connect two TVs to the same STB, one attached directly to the STB via the component connectors and the other via wireless HDMI.  I don't know if this technology is ready for prime time, but it has promise!


Followup.  After reading a review of three wireless HDMI systems at hometheater.com, I have further looked into this one at amazon.com:  http://www.amazon.com/Actiontec-Wireless-WiFi-Multi-Room-Video/dp/B005L9ZZ32/ref=cm_cr_pr_product_to...

 

It has an HDMI pass through, so you can still connect a local device via HDMI.  There are also separate receivers available in case you want to transmit to more than one TV.  Since my ATT WAP is in the kitchen with the receiver just behind the wall (the only way it would work even half way OK), I could replace the wireless STB with this setup and solve two problems:  the wireless STB bugs and the living room/kitchen TV's being out of sync when watching a recording or even the same channel. 

 

I'm still thinking, but I'll report back here with my results if I get it.  Let's see...$200 for the wireless HDMI or $7 per month for the troubled wireless STB.  That's quite an extended payback--28 months.

Message 82 of 93 (5,362 Views)
ACE - Expert

Re: Alternatives may be coming...soon

FormerWillyb - Sounds like you are trying to feed a kitchen TV without the STB in the room. But, upi cab get an HDMI cable to it (you gave the wireless STB feeding it).

Another alternative to the $200 wireless HDMI is an HDMI splitter. Hooks up the same as the wireless, but wired. for $25 plus cost of HDMI cable - http://sewelldirect.com/Sewell-HDMI-1x2-Splitter-v13b.asp?ad_source=GoogleAdWords&ad_medium=PPC&ad_t...

Play the video down the page.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 83 of 93 (5,350 Views)
Teacher

Re: Cisco wireless receiver known issue with playback of recorded content

Decided to try the wireless STB when the sales person on the phone offered it to me while I was calling to replace a broken remote control. It seemed like a good choice, because we had a very long ethernet cable running across our floor due to freezing/stuttering picture problems, when were trying to use the existing coax in the house.

 

Our wireless box has the "Press OK" bug. I disabled the 5G band on our other wireless router, we weren't using it... the wifi analyzer on my phone doesn't show any other 5G networks, and a signal of -55 to -75. I haven't  tried changing the ethernet cable, yet. We did have a tech out here the other day... he played with our outside wiring for a while, and then came inside and replaced our RG and our wireless receiver (not entirely sure if he replaced the WAP as well, but he may have). We still have the "Press OK" bug, and the freezing On Demand and it "jumps to live" any time we get behind on a show, regardless of whether any other STBs are on or anything is recording... This new box also blacks out on live TV for a few seconds at a time, several times and then resets itself every few days.

 

Crappiest $50 upgrade ever. I'll gladly run the big ugly ethernet cable across my floor again. 

Message 84 of 93 (5,337 Views)
Tutor

Re: Cisco wireless receiver known issue with playback of recorded content

Has there been any updates to this issue? I have to call ATT to get one box replaced as it does nothing but reset over and oiver. When it does work it has this Press OK bar issue. The other receiver works fine except for the Press OK bar issue.
Message 85 of 93 (5,070 Views)
Voyager

Re: Cisco wireless receiver known issue with playback of recorded content

i have been with UVERSE for only 3 months.  I was with DIRECTTV for over 10 years and the only reason i left them was because they dont offer internet service.  The only way i could get internet service was to contact Comcast.  That became expensive.  So I deceided to give ATT a try.  Brother do I regret it!!  I have all the same issues you all have been talking about and every week im on the phone with CS.

 

They set me up with a tech for tomorrow but I know there isnt anything he will be able to do for me since I have read all the same issues on this forum.

 

A word to anyone that is thinking of leaving their current tv provider....DONT DO IT !!!   Im certain that ATT is aware of these issues and I havent heard them trying to repair it.  If they dont know of the issues, then they are truly blind to their business and who would want to stay with a company that isnt aware of serious equipment issues.

 

Wont ne long before i cancel their service!!

Message 86 of 93 (4,373 Views)
Expert
Solution
Accepted by texasguy37 (Expert)
‎09-30-2015 1:39 AM

Re: Cisco wireless receiver known issue with playback of recorded content

There appears to be a new firmware update being pushed out for the wireless receiver.

Message 87 of 93 (4,361 Views)

Re: Cisco wireless receiver known issue with playback of recorded content

More than likley those having issues with the wireless stb also have the DVR plugged into the RG via ethernet as well. If you can try this.

 

Keep the WAP connected to the RG ,and if you have a switch that can handle multicast traffic, Plug thr dvr into the switch.

 

or

 

With an approved splitter move the DVR to coax and keep the WAP into the RG

 

This has eliminated playback issues, freezing, and blue screen. Providing you have a good signal on STB

 

Try it and let me know. All TESTED feedback is welcome.

 

 

 

Message 88 of 93 (4,194 Views)
Voyager

Re: Cisco wireless receiver known issue with playback of recorded content

After 6 months of no joy, I found a solution to the "Press OK..." issue.

 

After having AT&T replace various hardware several times to no avail, I changed the SSID of my wirless network from the default 2WIREXXX to a custom name I made up. I also changed the password, but don't think changing the password matters. I live in a condo complex and noticed their are thirty 2WIRE networks in range. Don't know why there would be an issue, but like I said I no longer have the annoying "Press OK..." issue.

 

To access the 2WIRE Configuration page you need to put this address in your browser http://192.168.1.254. Note you will need to have your system password to save the settings.

 

Hope that helps you!  I was about to give up and switch providers.

 

 

Message 89 of 93 (4,138 Views)

Re: Cisco wireless receiver known issue with playback of recorded content

No testers. All these issues and no one to try?
Message 90 of 93 (4,032 Views)
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