04-01-2013 9:39 AM
Whenever I try to play a recording on one of my TV's it doesn't work. Seems to work fine on all the other three TV's, but for some reason it will not work with this one particular TV.
I can watch live TV no problem, and get into the Recordings menu, but when I select a recording to watch it will go to a black screen with a spinning circular arrow on the screen, like it's searching or something, and then it will stop with a message that says "Recording playback is unavailable. Make sure this TV receiver and the DVR receiver are connected to the network". Tried with several different recordings...same result.
All STB's and the DVR are connected via coax.
Solved by: Go to Solution.
04-01-2013 10:28 AM
04-01-2013 10:58 AM
Hi aviewer, and thanks for helping.
RC54 - How is the TV connected to the STB. Sounds like the record/play process does not like what it sees on the HDMI.
It is connected via HDMI
THis is not the DVR itself? Could be the COAX/HPNA network. THe DVR should be connected to the RG via cat5. Can you try a cat5 connection instead of coax?
No, this is just one of three STB's that I have. The system was just installed a few months ago and everything was connected using RG6 coax that I alreday had runing to each location. Can I switch just the DVR to cat5 and leave the rest with coax?
04-01-2013 11:08 AM
04-01-2013 1:34 PM
04-01-2013 5:17 PM
I had all of the coax lines connected through my Open House video hub, Channel Plus model H8388ID. It was all working good until I tried to play a recorded video on this one TV, which just wouldn't work. Once I removed the hub and connected all of the cables to the splitter that the installer left for me it all worked normal.The installer told me that I could probably use the hub and that it should work fine, which is what I wanted to do. It was just a cleaner installation with the hub.
I don't understand why it didn't work with the hub, though. How was I able to watch live TV with no problems but not a recorded video?...doesn't make sense.
But, thanks for the help, aviewer. I appreciate your quick response and efforts with my issue.
04-01-2013 6:51 PM
04-02-2013 12:31 AM
Note that most splitters will not work properly with uverse services as they are multicast allowing information both ways. Cable companys use filters that determine which way the signal can flow. A store bought splitter is not going to fix the problem.
09-29-2016 5:20 PM
Hello. I'm searching for solutions to my similar problem with my DVR with AT&T Uverse. I get the same message almost everyday now, when I try to watch a recorded episode. I am able to watch my episodes but right after work, around 430pm my recorded programs pause or stop displaying and throw up the message "Recording playback is unavailable." I have had this DVR replaced before. AT&T Tech support said the issue was with my DVR. So now I have had this DVR for about a year (or maybe 2) and I still get these messages and "network errors".
I don't have any extra networking equipment. I use exactly what AT&T tech's have installed. Does this suggest the issue is with my coax cable and not my service or DVR device ?
09-29-2016 5:30 PM
I should clarify, I can watch my recorded programs, it just keeps getting interrupted with this message. I can generally go back into the recorded episode and watch some more, until it puases again 5-10 minutes later. But I have noticed that later in the evenings the recordings playback almost flawlessly, without throwing this message up.
Also, I have had issues with On Demand and even live TV that was paused for a few minutes. Pausing live TV generally dumps me back to ACTUAL live TV after 10-60 minutes of watching behind actual live TV.
Hope this explains my issue better.
09-29-2016 5:46 PM
@KKStephenson - It well could be the wiring if you have COAX distribution. It can be anywhere in the COAX network. The DVR needs to comunicate back to att to work. This backward flow can be more sensitive than the content flow.
Is the DVR connected to the RG via COAX? Can you change it to cat5?
Check if all connections are tight & have compression fittings.
See if any splitters or diplexer is connected correctly (match labels).
No barrel connectors or sharp bends.
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