02-27-2014 7:07 PM - edited 02-27-2014 7:08 PM
Tried to set up a couple of recordings this evening. However all we get is message that TV service is not currently available......Try again later. Existing recordings play OK. Recording sessions already ordered are doing OK. Just cannot order any more. Tried all three boxes. Same story. Performed power-off reboot of all three STB's. Finally called CS. First one to answer was almost unintelligible. She hung up on me. So I tried again....got a great guy in the Philippines. Spoke perfect English and he actually listened to me. He did a remote reboot of the RG. Didn't help. Then he checked and discovered what I suspected from the beginning. Apparently ongoing service work being done at local AT&T hub. At least that is what he told me. He even apologized for not checking that possibility 1st thing. So if anyone else in this area.....east of Kansas City, MO.....has had the same problem....it is NOT in your home system but, rather, a problem with AT&T. All other services are working just fine. Only we just cannot set up a program to be recorded. Hope they get it all fixed by tomorrow morning.
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02-27-2014 7:27 PM
02-27-2014 7:51 PM - edited 02-28-2014 10:06 AM
Did you try scheduling it online? Just curious to see what happens if you set-up the recording remotely (via U-Verse.com or a U-verse app).
Yes we did. My wife has that app. on her iPad and often sets up her recordings that way. It would not work this time. Hopefully AT&T will get the problem solved on its end before too long.
Edit: 11:44 PM. Well....now things have deteriorated. Not only cannot we schedule anything new to record....but we've now lost the ability to play recordings already on the hard drive. They still show on the list but when we try to play one all we get is a black screen.
We've been with U-verse since December 18, 2007 and this is the craziest thing we've ever seen.(or not seen as the case may be) Guess we'll wait until morning and if things are not fixed I'll call again. Otherwise....the system is working perfectly.
Edit #2: 12:05 AM. Update: Nothing else to do right now so....on a whim....I went back to the DVR and performed a power-down reboot.(unplug - wait 15 sec.- plug back into power). When it came back up everything was working again. All recorded material is now playable....and I tried scheduling a recording and it successfully accepted the scheduling. Then I went back to the living room and tried using the recording playback - new recording & scheduling of a recording. It all worked. So go figure. I'm too ignorant to know what has happened. We had done the reboot thing earlier in the evening and it did not cure anything. Now all is well. We'll see how long it lasts.
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