Can not pause

Teacher

Can not pause

I am a brand new UVERSE customer and I saw tonight that I could not pause the live programing that I had tuned two.

I'm watching on one of two wireless receivers.

This happened before and I power cycled the modem.

 

Why would this happen?

 

 

Thanks

Message 1 of 7 (1,746 Views)
ACE - Expert

Re: Can not pause

hiortintexas - You do have DVR service??

It takes a short time for trick play be available. This makes sense on rewind, because it has to record to be able to rewind. It is logical that you should be able to pause immediately, but it may not be possible because it is in the trick play suite & the whole package is not yet available on that channel tune.

You can always rewind, later. But, I realize that has disadvantages. That reminds me of previous post discussions - The pause is a very fragile state. If you expect to be paused for more than a minute and you want to assure that you can view it, you should hit the record button instead of the pause button.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (1,725 Views)
ACE - Expert

Re: Can not pause

I tried the pause & found that it does take 2-30 seconds before it is available.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7 (1,701 Views)
Teacher

Re: Can not pause

When i did pause I had been watching several minutes. Yes I have a DVR and this has worked before. The message I got was that "pause is not available at the moment - try later"
I waited and still no luck. Same issue this morning.
Message 4 of 7 (1,693 Views)
ACE - Master

Re: Can not pause

[ Edited ]

I've had that happen when I've been watching a program on a STB for just a second or two.

 

Have you done a reset on everything?  RG/DVR/STBs???

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (1,681 Views)
ACE - Expert

Re: Can not pause

hiortintexas = This is on an STB other than the DVR?? Does it work on the DVR?

Check that all your connections are tight. Disconnect power from STBS, DVR RG.
Reconnect RG - wait for steady green lights. Reconnect DVR. wait for reception. Repower STBs.
this may reset communication needed for the trick play.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7 (1,677 Views)
Highlighted
Teacher

Re: Can not pause

I noted also that the American Idol show that I had scheduled for recording the season, but it did not look like it was recording.

 

I solved it by pulling the power out of the DVR.

After that everyting worked.

Message 7 of 7 (1,642 Views)
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