Blue HD Light

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Blue HD Light

My blue HD light is not on.  Am I recieving HD signal?

Message 1 of 14 (19,012 Views)
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ACE - Professor
Solution
Accepted by topic author texas dave
‎09-30-2015 1:39 AM

Re: Blue HD Light

Probably not.

 

In order to insure you are actually recieving an HD signal you need ot make sure that your STB is connected either by Component (Red/Blue/Green Analog cables) or HDMI to your TV. 

 

Once this is done go into your menu ->settings -> Display settings (or somehting similar to this. I'm not at home to double check the right path) and make sure that your display resoultion is set at either 720p or 1080i. 

 

Once this is done the blue HD light should be lit up on the front of your STB.

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Message 2 of 14 (19,008 Views)
ACE - Expert
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Blue HD Light

One more thing - When connected HDMI the blue light is only on when the TV is on & set to the STB/HDMI input. Otherwise, it is off

The aspect setting is under menu options system options aspect ratio.

After setting there is a test - make sure you move the cursor to accept the test. If you do not it will not change.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14 (19,005 Views)
Contributor

Re: Blue HD Light

It was the settings in the menu.  Thanks for the help

Message 4 of 14 (18,985 Views)

Re: Blue HD Light

I had an update last night as I was watching tv. I did the update, the tv restarted and now my blue HD light on my receiver will not go off as it usually does and should when I turn my tv off. I called support and they did tests and rebooted it again and couldn't find out why the hd blue light doesn't go off when the receiver is turned off. I even unplugged it and plugged it back in and restarted it and nothing. Support just told me it was nothing to worry about and that it won't hurt the tv. Has anyone had this issue?

Message 5 of 14 (18,809 Views)
Expert

Re: Blue HD Light


annalily97 wrote:

 

I had an update last night as I was watching tv. I did the update, the tv restarted and now my blue HD light on my receiver will not go off as it usually does and should when I turn my tv off. I called support and they did tests and rebooted it again and couldn't find out why the hd blue light doesn't go off when the receiver is turned off. I even unplugged it and plugged it back in and restarted it and nothing. Support just told me it was nothing to worry about and that it won't hurt the tv. Has anyone had this issue?


Which  U-verse box do you have?

 

What is the new firmware version?  MENU --> Options --> System Options --> System information (TV2 client version)

 

Also, depending on your TV, the blue HD light may or may not go off when the TV and U-verse box are both turned off.

Message 6 of 14 (18,807 Views)

Re: Blue HD Light

I have the Cisco IPN4320 box which I guess was the newest one. I had two others die on me. I couldn't even tell that any updates were made. Everything looked the same. The blue HD light always went off when it was turned off before. I just noticed that with this new update, it doesn't go off. They said in customer service that it wouldn't harm the tv to have it on. I'm just not used to it.

Message 7 of 14 (18,790 Views)
Expert

Re: Blue HD Light

[ Edited ]

annalily97 wrote:

 

I have the Cisco IPN4320 box which I guess was the newest one. I had two others die on me. I couldn't even tell that any updates were made. Everything looked the same. The blue HD light always went off when it was turned off before. I just noticed that with this new update, it doesn't go off. They said in customer service that it wouldn't harm the tv to have it on. I'm just not used to it.


What is the TV2 client version on the U-verse box?

Message 8 of 14 (18,783 Views)

Re: Blue HD Light

I was wrong. I do have the Motorola VIP 2250 box and the TV2 client version is 2.1.2344.20. I have noticed that since the blue Hd light has been on, my picture hasn't been freezing up on me.

Message 9 of 14 (18,743 Views)
ACE - Expert

Re: Blue HD Light

Do you have an HDMI or Component connection?  My observations are:

 

When using component: the blue light seems to stay on all the time.

When using HDMI: the blue light would go off when the TV went off, and would come back on when the TV went back on (and the two devices again negotiated an HD connection)

When using Composite or Coax: no blue light at all.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14 (18,740 Views)
Expert

Re: Blue HD Light

[ Edited ]

annalily97 wrote:

 

I was wrong. I do have the Motorola VIP 2250 box and the TV2 client version is 2.1.2344.20. I have noticed that since the blue Hd light has been on, my picture hasn't been freezing up on me.


Thanks so much for that info!

 

TV2 client version 2.12344.20 is new for the Motorola VIP 2250.  The old version was 2.026496.25.  I just checked my Motorola VIP 2250, and I noticed that I now also have the new firmware update.  The blue HD light now remains on on my box also even thought I use an HDMI cable. It seems that this a  result of the update.  I can live with that!  

 

I'm not sure when I received my update, but it must have been last night.  Hopefully, this will resolve the freezing and rebooting issue that some have reported.

Message 11 of 14 (18,615 Views)

Re: Blue HD Light

I do have both HDMI and Component cables because the service guy told me that sometimes the Component cable might give me a better HD quality picture in my area. Okay so if yours is on too after this update, than I guess I'm not alone so I feel better. Thanks so much for all your help, texasguy37!

Message 12 of 14 (18,592 Views)
Contributor

Re: Blue HD Light

Yes. I have that issue. I'm not sure what causes the blue light to come on, but it is annoyingly bright in the bedroom, so bright that it is difficult ro sleep. I found that you can make it dimmer, about the same brightness as the adjacent green light, by filing the lens (i.e rubbing it with a file). If you are careful, you can avoid rubbing off the labeling that says HD

Message 13 of 14 (2,307 Views)
ACE - Expert

Re: Blue HD Light

The HD light on each of my TV receivers is covered with eletrical (or similar) tape.

 

Why it comes on when the STB is in standby is one of life's little mysteries.  When the STB is on, the HD light indicates that either the HDMI connection with the TV has negotiated an HD picture format, or that you have configured the STB to generate a HD format picture.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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