12-18-2016 8:33 AM
My converter box/DVR is out. Tried re-setting, it's just locked up. Tried re-booting modem, no help. Blue, green, red lights on front, big red X on screen. Any suggestions? Also, if I have to get a new box is there any way to save my DVR recordings from the old box? Thanks. Any help appreciated.
Solved by: Go to Solution.
12-18-2016 9:07 AM
DVRs die. Call CS for a self-install new one. Don't forget to send the old one back (within 21 days). No, there is no way to transfer recordings.
06-26-2018 12:15 PM
I am new customer and having the RED X issue on one TV. I have re-booted and un-plugged and re-plugged and still, there is a RED X on the TV screen. Do I need a new box?