Audio is garbled

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Scholar

Audio is garbled

For a while I have noticed a problem with the audio.  The only way I can describe it is that it sounds garbled.  Like they are talking with marbles in their mouth.  Not everybody.  Now that I think about it, it seems to be mostly female voices. It has to be the receiver because it happens in both rooms.  I've been powering down on a regular basis (as recommended) and it doesn't change this problem.  It's not major...just annoying.  Has anyone had this problem?

Message 1 of 12 (2,126 Views)
Professor

Re: Audio is garbled

Have you unplugged it for 30 seconds and then plugged it back in?

Are all your connections tight?
Message 2 of 12 (2,126 Views)
Scholar

Re: Audio is garbled

I did those things. We have the audio on the tv's turned all the way up sp that we get a good volume from the receiver's volume control.  Could that be it?  

 

Have you heard of this garbled audio before?

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Expert

Re: Audio is garbled

Like in THIS post?

Message 4 of 12 (2,114 Views)
Scholar

Re: Audio is garbled

spd2demun...you need to make your font bigger when you post.  I almost missed your important reply.    The underwater sound is much worse than what I am getting, but I think it's the same thing.  When you say change the channel, do you mean instead of setting my TV to channel 4 I should set it to number 3?  I'm almost always watching recorded TV so the changing the channel thing is confusing to me.

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Expert
Solution
Accepted by dhascall (ACE - Master)
‎09-30-2015 1:39 AM

Re: Audio is garbled

Just change to another channel with your remote, go up or down a channel on the Uverse box (not the TV).

 

Example:  200 sounds reverb'd, then change up to 201 or down to 199--or just pick a channel, any channel.  Leaving the one that sounds underwater and then coming back to it fixes it (or at least it does here).

Message 6 of 12 (2,063 Views)
Scholar

Re: Audio is garbled

How is your U-verse box connected to your TV:  HDMI, component (red-blue-green-red-white), or composite (yellow-red-white)?  If you are connected by HDMI, then what is your digital audio output set to:  Stereo (may say PCM) or Surround Sound?

 

Early in our days with U-verse (fall 2009), the surround sound over HDMI didn't sync up that well with my daughter's LG TV.  It wouldn't be as bad as the underwater sound referenced in this thread, but it would take changing the channel then coming back to the original channel to clear it up.  So....  We set our TV's to stereo to avoid the issue (OK since there were occasional lipsync problems as well).  Somewhere in the spring of 2010, I happened to get curious and change back to surround sound.  Think it was after an upgrade, but anyway, the surround sound has worked beautifully on all our LG TVs as well as our Yamaha AVR ever since.  

 

So if you're running surround sound over HDMI, perhaps your TV and the U-verse box are occasionally getting out of sync.

Message 7 of 12 (2,030 Views)
Expert

Re: Audio is garbled

I'm using HDMI, but no surround sound, only TV speakers.  I've heard this sound before, but something happened after Phase 3 that I'm hearing it more often.

Message 8 of 12 (2,027 Views)
ACE - Master

Re: Audio is garbled

This thread is old but guess what?  I have noticed the problem twice, in the last three days.  I have noticed it on only one TV, so far.  HDMI.  Just like 2011, changing the channel (up and down vive versa,  pressing last, twice and so on) fixed it but something must have recently changed that brought this "underwater sound" / garbled talk, back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 12 (1,746 Views)
Mentor

Re: Audio is garbled

Sadly I too have started to hear "garbled" audio off and on in the last couple days that can be remedied by switching channels then switching back.

 

While some have suggested this might be bad connections, check your cables, etc., it is almost always the fault of the provider. My older provider WOW, was horrible with this and complaints fell on deaf ears. I hope AT&T is more responsible.

Message 10 of 12 (1,530 Views)
ACE - Master

Re: Audio is garbled


billy-xwow wrote:

Sadly I too have started to hear "garbled" audio off and on in the last couple days that can be remedied by switching channels then switching back.

 

While some have suggested this might be bad connections, check your cables, etc., it is almost always the fault of the provider. My older provider WOW, was horrible with this and complaints fell on deaf ears. I hope AT&T is more responsible.


Which box are yiou getting this on?  A DVR box or a non-DVR box?  I only get it on the DVR box.  Always.

 

Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12 (1,501 Views)

Re: Audio is garbled

That might be a good workaround - and typically works for me - but the solution can't be to change channels every time the audio gets messed up.

 

I just started noticing the behavior described in the posts here when I switched to a new, HDMI-capable home theater receiver. Previously I ran HDMI to my TV, then optical out to the receiver. Now I run HDMI all the way through from the DVR to the receiver, then to the TV.

 

I experience the garbled (or choppy, chirpy, chipmunky) audio only during commercials, and during certain ones. Sometimes an affected commercial will play normally, other times the audio is messed up. This makes me think it's something to do with the audio format, because network content (the news, the show, etc.) never do this. It's got to be something with how the U-verse device is processing the audio. I have read on these forums that a Gen 1 receiver may have this kind of issue. Sounds like the responsibility is on AT&T to upgrade customers to hardware without the issue.

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